Mohid Iqbal
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Driven automotive professional successful at managing parts and replacing components. Good teamwork, communication and problem-solving abilities. Well-versed in engine maintenance, transmission service and body repair. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills. Dependable worker skilled in loading and unloading parcels and pallets and staging with organization and efficiency. Proven history of processing large loads with zero incident rate or damage. Committed to safety and superior performance illustrated over 1 week in forklift operations and devanner industry roles. Eager to fulfill this job role within dynamic team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
GAS Head Office
02.2024 - 03.2024
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sandblaster
AIMS
01.2023 - 12.2023
- Enhanced surface quality by skillfully operating sandblasting equipment on various materials
- customer service
- Maintained a safe and efficient work environment by adhering to safety protocols and proper handling of hazardous materials.
- Contributed to project completion within deadlines by efficiently managing time and resources for sandblasting tasks.
- Ensured optimal equipment performance with regular maintenance, cleaning, and timely repairs.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Forklift Operator
All Hearts
04.2022 - 04.2022
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Enhanced warehouse efficiency by consistently unloading and organizing incoming shipments.
- Reduced product damage through careful handling and adherence to warehouse policies.
- Expedited order fulfillment by swiftly devanning containers and preparing items for distribution.
Schoolwork Experience
Bunnings Warehouse
02.2021 - 03.2021
- Duration: 1 month
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Customer service
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Restocked shelves
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Enhanced customer experiences by analyzing feedback and implementing targeted improvements.
- Streamlined communication channels for increased efficiency and better overall customer satisfaction.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Schoolwork Experience
Pit Stop Tire & Auto Center
02.2020 - 11.2020
- Duration: 1 Year
- Customer service
- Enhanced customer experiences by analyzing feedback and implementing targeted improvements.
- Restocked shelves
- Streamlined communication channels for increased efficiency and better overall customer satisfaction.
- Promoting special promotions
- Displaying products
- Managed key accounts with diligence and professionalism, ensuring the highest level of service was consistently delivered.
- Introduced innovative solutions to resolve customer issues, resulting in reduced complaints and enhanced satisfaction levels.
- Vehicle inspections
- Basic maintenance Repaired vehicles Checklists Minor and major repairs Documented repairs Oil changes & Lubrication work Testing vehicles on roads to ensure quality repairs Kept detailed and accurate logs on work and issues
- Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
- Increased workshop efficiency by maintaining a clean and organized workspace.
- Reduced downtime for customers by completing automotive repairs in a timely manner.
- Ensured safety compliance by performing thorough inspections on vehicles and implementing necessary repairs.
Education
level 3 automotive engineering certificate -
unitec
NCEA Level 3 -
Papatoetoe High School
12.2022
Bachelor - Automotive Engineering
Unitec
Mount Albert, NZ11.2024
level 3 automotive -
MIT
01.2022
Skills
- Problem solving
- Communication
- Teamwork
- Leadership
- Adaptability
- Open minded
- Responsible
- Negotiation
- Confidence
- Customer service
- Data accuracy
- Proofreading
- Filing and data archiving
- Document Preparation
- File Management
- Professional and mature
Awards And Acknowledgements
- 2021, Gold Star Training
- 2021, NCEA Level 2, work placement – Retail course at Bunnings
- 2022, NCEA Level 3
- 2021, NCEA Level 2
- 2020, NCEA Level 1
- 2023 Automotive level 3 certificate
Skills Summary
Proficient in using Office 365 (Microsoft Word, Excel, PowerPoint, etc …), Comprehensive understanding of media & media analytics, Build positive relationships with customers and/or clients, Always having a positive attitude towards the team and customers, Strong understanding of the company's service/product knowledge, Effective communication, Ability to problem solve customer complaints, conflicts and quickly think of a fair solution, Intuitive by making customers feel as their problems are beneficial and solved, Ensuring customer satisfaction, Written and Verbal communication, Interpersonal communication, Able to listen attentively to a customer and ensure they have a positive customer experience, When servicing and repairing cars, I ensured to clearly communicate what I did and most importantly why, Have pure confidence in responding to direct or phone inquiries, Capable of clearly communicating positively with a customer or client about any queries, feedbacks or complaints they would have, Always acknowledging customers/clients by greeting them so they know that they're valued
Hobbies and Interests
- Cars
- Automotive engineering
- Sports
- Travelling
- Outdoor activities
Certification
Counter balance forklift license
restricted nz driving license
NCEA level 1
NCEA level 2
NCEA level 3
Automotive engineering level 3 certificate
Timeline
Data Entry Clerk
GAS Head Office
02.2024 - 03.2024
Sandblaster
AIMS
01.2023 - 12.2023
Forklift Operator
All Hearts
04.2022 - 04.2022
Schoolwork Experience
Bunnings Warehouse
02.2021 - 03.2021
Schoolwork Experience
Pit Stop Tire & Auto Center
02.2020 - 11.2020
level 3 automotive engineering certificate -
unitec
NCEA Level 3 -
Papatoetoe High School
Bachelor - Automotive Engineering
Unitec
level 3 automotive -
MIT
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