Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohini Rodgers

Auckland,Greenhithe

Summary

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.

Overview

30
30
years of professional experience

Work History

Sales Assistant

Acquisitions
09.2019 - Current
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
  • Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Sales Representative

Pfizer Animal Health
11.1995 - 02.1997
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
  • Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
  • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Sales Representative

Zimmer Medical
03.1994 - 03.1996
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
  • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Education

No Degree - Registered Nurse

ATI
Auckland
12.1991

Skills

  • Visual Merchandising
  • Complex Problem-Solving
  • Display building
  • Processing payments
  • Point of sale operation
  • Customer Needs Assessment
  • Cash Handling
  • Goal-Oriented
  • Product Merchandising
  • Opening and closing procedures
  • Sales expertise
  • Cash Register Operation
  • Payment Processing
  • Retail Merchandising
  • Product Knowledge
  • Customer Assistance
  • Self Motivation
  • Gift Wrapping
  • Register Opening and Closing
  • Inventory and Stocking
  • Safety and Cleanliness Standards
  • Building Customer Loyalty
  • Reliability
  • POS Software
  • Honest and Dependable
  • Exceeding Customer Expectations
  • Reliable and Responsible
  • Item Ticketing and Pricing
  • Excellent Written and Verbal Communication
  • Product and Service Sales
  • Teamwork and Collaboration
  • Dispute Mediation
  • Positive Customer Engagement
  • Purchase Packaging
  • Flexible Hours
  • Time management abilities
  • Customer Service
  • Basic Mathematics
  • Merchandising and Display
  • Store Opening and Closing
  • Cash Drawer Management
  • Relationship Building
  • Team Supervision
  • Written Communication
  • Engaging with Diverse Customers
  • Multitasking Abilities
  • Decision-Making
  • Continuous Improvement
  • Active Listening
  • Special Order Coordination
  • Organizational Skills
  • Interpersonal Communication
  • Staff Support

Timeline

Sales Assistant

Acquisitions
09.2019 - Current

Sales Representative

Pfizer Animal Health
11.1995 - 02.1997

Sales Representative

Zimmer Medical
03.1994 - 03.1996

No Degree - Registered Nurse

ATI

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Mohini Rodgers