Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Mohit Bishnoi

Newlands,WGN
Mohit Bishnoi

Summary

Had worked with different nationality people that help to understand their culture, themselves as Person. Able to act independently and without supervision Enjoys understanding problems and finding innovative solutions Commits to providing exceptional customer service at all times GM certificate in Liquor License , Managing bar and restaurant Have Advanced First Aid training and Certificate from NZ Red Cross with NZQA Qualification NZ full Driver License and have own Mode of transport Have workplace safety certificate from ACC workshop Done food safety Programme during study in NZ with NZQA Qualification

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

17
years of professional experience
1
Certification

Work History

The Bottle-O Porirua

Store Manager
02.2022 - Current

Job overview

  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.

Hauraki Corner Cellars

Customer service assistant
02.2019 - Current

Job overview

  • Looking after stock , serving customers , stocking up beers and Wine
  • Opening and closing shop , doing end of night sale , report and money handling

Kowhai Liquor Centre

Duty Manager
10.2020 - 02.2022

Job overview

  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • handling stock , customer service .
  • NPD display , stock take , end of shift cash up.

Oynx cafe and bar

Duty manager (Cambridge)
10.2013 - 02.2015

Job overview

  • Cash handling, opening closing restaurant , roster making , greeting guests , taking food and drinks orders,, staff training , stock take
  • Achievements: got more experience about restaurant operation

Skycity auckland

Duty manager VIP restaurants
10.2008 - 10.2013

Job overview

  • Staff management including roster making for more than 50 staff ,staff timesheet , stock take , cash handling , end of shift report send to higher management , staff training , guest feedback and complain handling, brief and de-brief with staff
  • Comply with liquor licence
  • Achievements: experienced bigger operational establishment with diverse nationalities , had worked in casino environment

Education

New Zealand Management Academies

Diploma level 5 from Hospitality management
01.2009

University Overview

Punjab university

Bachelor of Arts from history, English literature and sociology
01.2006

University Overview

Skills

  • Microsoft office including Word, Excel and PowerPoint
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Friendly and positive
  • Store merchandising
  • Work Planning and Prioritization

Accomplishments

Accomplishments
  • Achieved good sales by introducing E commerce platforms at Liquor store .
  • introducing new products , adhering to customer feedback and same time talking to Sales rep from various Companies & suppliers .
  • understanding of not every product works the same way , consulting with sales Rep and implimenting new ways to improve sale of that particular product .
  • keep on top of any new NPD coming into market , putting a display and spread awareness in customers .

Certification

  • general manager certificate for Liquor sale
  • food safety certificate
  • diploma in hospitality management level 5

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Store Manager
The Bottle-O Porirua
02.2022 - Current
Duty Manager
Kowhai Liquor Centre
10.2020 - 02.2022
Customer service assistant
Hauraki Corner Cellars
02.2019 - Current
Duty manager (Cambridge)
Oynx cafe and bar
10.2013 - 02.2015
Duty manager VIP restaurants
Skycity auckland
10.2008 - 10.2013
Punjab university
Bachelor of Arts from history, English literature and sociology
New Zealand Management Academies
Diploma level 5 from Hospitality management
Mohit Bishnoi