Mohit Choudhary
Summary
To be a part of an esteemed organization wherein I can contribute to the growth of the company, thus improving my knowledge through dedication and hard work with proper compensation. Also, seeking a position that allows me to apply my strong analytical and problem-solving skills, along with my passion for continuous learning, to make a positive impact and contribute to the overall goals of the organization. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Customer service officer
Ministry Of Social Development
07.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
- Secured housing, medical care, and employment for clients by collaborating with various community agencies.
Customer Sales Consultant
One NZ (Former Vodafone, NZ)
03.2023 - 03.2024
- Implemented strategic approaches when approaching potential clients in both face-to-face settings as well as via phone calls.
- Exceeded sales targets by implementing effective upselling techniques during customer interactions.
- Handled complex customer complaints professionally, resulting in positive resolutions that enhanced brand reputation.
Liquor Store Operations Mngr.
Pinehill Liquor Centre
12.2021 - 12.2022
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
Liquor Store Manager
Torbay Fine Fine
04.2021 - 12.2021
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
- Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
- Monitored sales trends to effectively adjust merchandise orders as needed based on seasonal fluctuations or market changes.
Sales Consultant
Brand Developers
08.2019 - 04.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Shift Supervisor
Subway Millenium Auckland
05.2018 - 08.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Digital Marketing intern
The knowledge gym
08.2018 - 11.2018
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
- Designed and presented social media campaign ideas.
- Assisted in managing corporate social media channels.
Digital Marketing Intern
Buzzweb Digital
05.2018 - 08.2018
- Improved brand awareness by developing and implementing targeted social media campaigns.
- Performed market analysis and researched latest trends.
- Assisted in creating visually compelling graphics for social media platforms, increasing engagement among followers.
Business Development Mngr.
Aureate Healthcare
02.2017 - 08.2017
- Conducted market research to identify new opportunities for business expansion and diversification.
- Managed contract negotiations with vendors and suppliers, securing favourable terms for the company's benefit.
- Streamlined sales processes, resulting in improved efficiency and higher conversion rates.
Accounting Assistant
Vimal Tanjea Mallik & Associates
07.2014 - 08.2015
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
Accounting Assistant
Rural Electrification Corporation ltd
01.2013 - 02.2014
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Used accounting software to prepare weekly and monthly financial reports.
Education
Level 7 Diploma in Digital Marketing( Applied) -
New Zealand Institute of Education (NZIE)
MSc. IBM (International Business Management) -
Newcastle Business School, Northumbria University, UK
B.B.A. (Bachelors of Business Administration) -
IPU, Maharaja Surajmal Institute, New Delhi
Skills
Agility to multi-task and work to strict time frames and deadlines
Adept at working efficiently in team environments and sole charge roles
Excel in computer literacy, including industry-specific planning software
Ethical in work disciplines, adopt honesty, reliability, and trust as best practices
Lead teams by example, fully involved in recruiting and training team members
Attuned to customer needs and knowledgeable of excellent displays and promoting brands
Converse easily to cultural diversity, and provide friendly, welcoming, and polite communication
Prioritize workload according to the urgency with the ability to work well under pressure
Data Entry
Customer Support
Call Center Operations
Documentation And Reporting
Accomplishments
- Volunteered in Rugby World Cup 2016, England as a University Representative.
- Student Representative during my Master's program (MSc IBM).
- Worked at NORTHUMBRIA SPORTS as a university sports intern.
- Volunteered in BUCS boxing championship, England
- Google Analytics certified
- Google AdWords certified
- NZ Health and Safety certification
- Manager Certificate, Auckland Council, Auckland
- LCQ, Service IQ, Auckland
Languages
English
Hindi
Spanish(A1)
Punjabi
Management
Develop business strategies to raise customer patronage to optimize profitability., Promote high levels of customer satisfaction by delivering excellent service., Regulate store compliance to policies, procedures, and merchandise standards., Generate ongoing reports on buying trends, customer needs, and profit margins., Propose innovative ideas to increase market share and elevate store profile., De-escalate and resolve complaints from staff and customers on agreeable terms., Evaluate employee performance, instigate professional training, and recruit new staff., Motivation to achieve/exceed KPIs and targets
Technical Knowledge
Microsoft Windows XP, Vista, 7 & 8, Mac OS, Microsoft Office 2010, C, HTML, C++ basics, Illustrator, InDesign, Google AdWords, Google Analytics, Mailchimp, Social media CRM tools
Personal Information
Date of Birth: 09/15/93
References
References available upon request.
Projects
MINOR PROJECT REPORT ON MARKET STRATEGIES OF INDRAPRASTHA GAS LIMITED, 2012 MAJOR PROJECT REPORT ON MARKET STRATEGIES OF LG ELECTRONICS, 2013
Timeline
Customer service officer
Ministry Of Social Development
07.2023 - Current
Customer Sales Consultant
One NZ (Former Vodafone, NZ)
03.2023 - 03.2024
Liquor Store Operations Mngr.
Pinehill Liquor Centre
12.2021 - 12.2022
Liquor Store Manager
Torbay Fine Fine
04.2021 - 12.2021
Sales Consultant
Brand Developers
08.2019 - 04.2021
Digital Marketing intern
The knowledge gym
08.2018 - 11.2018
Shift Supervisor
Subway Millenium Auckland
05.2018 - 08.2019
Digital Marketing Intern
Buzzweb Digital
05.2018 - 08.2018
Business Development Mngr.
Aureate Healthcare
02.2017 - 08.2017
Accounting Assistant
Vimal Tanjea Mallik & Associates
07.2014 - 08.2015
Accounting Assistant
Rural Electrification Corporation ltd
01.2013 - 02.2014
Level 7 Diploma in Digital Marketing( Applied) -
New Zealand Institute of Education (NZIE)
MSc. IBM (International Business Management) -
Newcastle Business School, Northumbria University, UK
B.B.A. (Bachelors of Business Administration) -
IPU, Maharaja Surajmal Institute, New Delhi
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