Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
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Mohit Singh Chandel

Auckland

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Caltex Leabank
03.2023 - Current
  • Maintained a high level of professionalism when dealing with difficult customers
  • Provided exceptional customer service to ensure customer satisfaction
  • Developed strong customer relationships and loyalty through effective communication
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Developed positive relationships with customers through friendly interactions
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Updated and maintained database with accurate customer information and timely data entry
  • Monitored daily performance metrics such as call volume, wait times, resolution times.

ASSISTANT MANAGER

Motokare Ltd
03.2022 - 07.2023
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Helped oversee the daily operations of the store, managing staff and inventory
  • Resolved customer complaints and handled refunds and returns to promote satisfaction
  • Assisted with new employee training and conducted performance reviews to track overall progress
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
  • Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys.

COMPLAINT COORDINATOR

Motokare ltd
04.2021 - 03.2022
  • Analyzed complaints and investigated product quality complaints in a profound manner
  • Participated in corrective actions based on root cause analysis, and coordinated tracking and center approval for all complaints
  • Logged, updated, and maintained accurate complaint documents on a regular basis
  • Notified manufacturers of product performance-related complaints and loading actions
  • Reviewed credit requests related to product or service complaints to ensure that they are applied and processed timely
  • Tracked all communication, problems, and requests from customers, and ensured that they are logged in properly
  • Managed complaint reporting systems and procedures, ensuring that initial proceedings do not conflict with company procedures
  • Responsible for a variety of mechanical and functional product evaluations related to the investigation of customer complaints
  • Managed the end-to-end process of customer complaints including utilization of the database systems used to process complaints
  • Maintained contact with the customer throughout the process either directly or via appropriate channel and assessed levels of satisfaction with the complaints handling & query process.

ICT TECHNICIAN

Kiwi Technologies
12.2020 - 12.2021
  • Maintained all desktop hardware and software configurations including Operating System, Hardware, User Profiles, Desktop Applications, and Anti-Virus
  • Fixed and repaired customers' computers, laptops, smartphones, and peripheral devices
  • Provided 1st level support for customers having problems with desktop/laptop hardware and software, mobile devices, and printing
  • Handled customers on a daily basis and solved their problems
  • Followed up with customers to ensure the issue has been resolved
  • Handled mobile screen, charging ports, and batteries replacement of iPhone and Android smartphones
  • Updated Apple iOS and software for Android Smartphones
  • Conducted data backup, data transfer, and data recovery from computers and smartphones.

CHILLED FOOD ASSISTANT

New World Papatoetoe
01.2020 - 12.2020
  • Checked everyday food deliveries and made a delivery sheet
  • Followed proper safety and sanitation procedures and standards
  • Great skills in organizing work and materials for maximum productivity.

Education

DIPLOMA IN NETWORKING LEVEL 7 -

Abacus Institute of Studies
01.2021

Skills

  • Staff management
  • Customer centric
  • Time Management
  • Organizing and Planning skills
  • Strong project management skills
  • Effective in assessing and resolving the problems
  • Mathematical Aptitude
  • Experienced Team Leader
  • Building Relationship
  • Maximizing Profitability
  • Quick Learner
  • Complaint coordinator
  • Technical Skills-
  • Data handling and Reporting
  • MS Word and Office
  • MS PowerPoint
  • MS Excel

Hobbies and Interests

  • Travelling
  • Cooking
  • Meeting new People

References

Available on Request

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Caltex Leabank
03.2023 - Current

ASSISTANT MANAGER

Motokare Ltd
03.2022 - 07.2023

COMPLAINT COORDINATOR

Motokare ltd
04.2021 - 03.2022

ICT TECHNICIAN

Kiwi Technologies
12.2020 - 12.2021

CHILLED FOOD ASSISTANT

New World Papatoetoe
01.2020 - 12.2020

DIPLOMA IN NETWORKING LEVEL 7 -

Abacus Institute of Studies

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Mohit Singh Chandel