Mohit Sharma
Wiri,AUK
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
4
4
years of professional experience
Work History
Monitor, Dispatcher
LSG Sky Chef
11.2022 - Current
- Notify appropriate personnel of any suspicious activities or breaches
- Incident Documentation: Record detailed information about incidents, including time, location, parties involved, and actions taken
- Crisis Management: Assist in developing and implementing crisis management plans and protocols
- Coordinate response efforts during high-stress situations
- Maintained Safety Guidelines: Exhibited a steadfast commitment to secure driving practices by meticulously adhering to regulatory guidelines and stringent safety protocols, yielding a pristine track record devoid of any accidents
- Inspection: Diligently conducted thorough inspections of vehicles for any potential malfunctions, promptly notifying management of any identified issues, thereby facilitating timely corrective measures
- Detailed Report Writing: Maintained an impeccably detailed and legible daily log book in strict accordance with the Department of Transportation (DOT) requirements, concurrently ensuring the submission of all requisite supporting documentation
- Processed Checks: Executed comprehensive pre-departure checklists of an exhaustive nature, meticulously scrutinizing each element, with the overarching objective of proactively mitigating any potential safety concerns
- Communication with airlines: Manage on-call and in-time demands of multiple airlines for food catering requirements.
Communication Center Dispatcher
Matrix Security
10.2020 - 10.2022
- Emergency Response Coordination:Receive and prioritize incoming calls and messages related to security incidents and emergencies
- Dispatch security officers to respond promptly to incidents, alarms, or requests for assistance.
Customer service advisor
Concentrix
08.2019 - 10.2020
- Sales and Revenue Generation: Proactively engage with customers to identify their needs and recommend suitable products or services
- Meet or exceed monthly and quarterly sales targets
- Up-sell and cross-sell additional products and services to maximize revenue
- Customer Assistance: Provide exceptional customer service by addressing inquiries, resolving issues, and offering solutions promptly
- Assist customers in navigating through product catalogs and service options
- Offer product/service demonstrations and provide detailed information to help customers make informed decisions
- Product Knowledge: Maintain in-depth knowledge of the company's products and services
- Be able to explain product features, benefits, and pricing effectively
- Customer Relationship Building:Build and maintain strong customer relationships to ensure repeat business
- Personalize interactions to enhance the customer experience
- Achieve Customer Satisfaction: Strive to provide a seamless and enjoyable customer experience that leads to high customer satisfaction and retention rates.
Education
Diploma - Software Development
Northland Polytechnic
Financial Risk Manager, GARP, USA -
GARP
Auckland05.
Health And Wellbeing Level 2 - Healthcare
Future Skills
Auckland, NZSkills
- Customer Service
- Supporting Daily Living Needs
- Patient Condition Observation
- Medical Recordkeeping
- Feeding Assistance
- Supportive Personal Care
- Oral Hygiene
Timeline
Monitor, Dispatcher
LSG Sky Chef
11.2022 - Current
Communication Center Dispatcher
Matrix Security
10.2020 - 10.2022
Customer service advisor
Concentrix
08.2019 - 10.2020
Diploma - Software Development
Northland Polytechnic
Financial Risk Manager, GARP, USA -
GARP
Health And Wellbeing Level 2 - Healthcare
Future Skills
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