MOHJEET KAUR
2 Okuku Place, HEI HEI,CAN
Summary
Dedicated customer service professional with experience working in busy hospitality settings. Known for providing friendly, efficient, and reliable service while managing high customer volumes during peak hours. Strong front-of-house and barista experience, with excellent communication skills and a positive attitude that helps create a welcoming environment for customers.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Mountain View Bar FOH
SSP Company
08.2025 - Current
- Operated efficiently under time constraints, managing large volumes of customers during peak flight schedules and busy travel periods.
- Ensured responsible service of alcohol (RSA), monitoring customer behaviour and adhering to all legal and safety guidelines.
- Prepared, mixed, and served a wide range of alcoholic and non-alcoholic beverages in compliance with New Zealand liquor licencing.
- Managed day-to-day operations of bar and kitchen areas during peak hours in both international departures and arrivals zones.
- Took initiative in overseeing stock levels. restocking bar and kitchen supplies, and assisting with inventory management to maintain smooth service flow.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Portal Bar and Kitchen FOH Team Member
SSP Comapany
11.2024 - 08.2025
- Operated POS systems efficiently while handling cash and card transactions accurately during peak travel times.
- Prepared and served a variety of food and beverages, including alcoholic drinks, adhering to food safety and liquor licensing regulations.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Handled customer inquiries and resolved complaints professionally to enhance guest experience.
- Maintained cleanliness and organization of the front of house area, promoting a welcoming environment.
Burger King- Crew Member
SSP Company
03.2024 - 11.2024
- Energetic crew member with experience in fast food preparation.
- Prepared and assembled food orders efficiently, ensuring accuracy and customer satisfaction.
- Handled cash transactions with customers.
- Filling customer orders correctly.
- Experienced in cooking various fast food menu items.
- Proven ability to answer customers' questions.
- Maintained cleanliness and hygiene of the restaurant.
- SSP Company Airport- Christchurch
Customer Service Representative
Best Price
- Provided accurate information regarding products, services, and policies to enhance customer satisfaction.
- Assisted in training new team members on customer service protocols and operational procedures.
- Processed customer orders and returns efficiently while maintaining attention to detail for accuracy.
Manager
Galini Cafe
08.2022 - 01.2023
- Managed daily operations of the cafe, ensuring high standards of service and cleanliness.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Managed budgets and expenses, optimizing resource allocation for improved profitability.
- Trained and mentored staff, fostering a collaborative team environment.
- Maintained cleanliness and organization of workstations to promote a safe environment.
- Implemented inventory control measures, reducing stock discrepancies and improving accuracy.
Executive Front Desk Receptionist
Hyatt Regency
10.2021 - 07.2022
- Maintain updated records of bookings and payments
- Upsell additional facilities and services, when appropriate
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Manage online and phone reservations
- Perform all check-in and check-out tasks
- Confirmed reservation in system and reviewed all noted information
- Recorded guest comments or complaints referring customers to managers as necessary
- Promoted positive relations to all individuals approaching the Front Desk
- Cleaned and maintained lobby and common area, restocking supplies and watering plants.
Assistant of Senior Officer
Vardhman Textiles
02.2021 - 09.2021
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications
- Completed daily logs for management review
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing
Education
MBA - Global Management and Marketing
Lincoln University
Canterbury, New Zealand08-2025
MBA - Finance
Guru Nanak Dev University
Amritsar, Punjab, India12.2021
DCA - Diploma in Computer Applications
Guru Nanak Dev University
Amritsar08-2020
Bachelor of Commerce - Commerce
BBK DAV College For Woman
Amritsar, Punjab, India07.2019
Skills
- Beverage & Barista Expertise
- Exceptional Customer Service
- Inventory Management & Stock Control
- Cash Handling & POS Systems
- Team Leadership & Staff Management
- Shift Scheduling & Operations Planning
- Time Management & Multitasking
- Health, Safety & Licensing Compliance
- Conflict resolution & Staff Support
- Teamwork and collaboration
Certification
- Certificate in Liquor Control Qualification (LCQ) Level 2 - [Issued on 06 Aug 2025]
- Valid New Zealand Full Driver's License -
- Owns a private vehicle, ensuring reliable and flexible transportation for work commitments
LANGUAGES
English
Punjabi
Hindi
References
MSM (SSP Company)
Janine LeCompte
Email: Hanlin07@icloud.com
Ph: +64 21 182 1602
RM (SSP Company)
Abi Tabuena
Ph: +64 21 268 4036
RM (SSP Company)
Anjum Deewan
Email: anjumdeewan@gmail.com
Ph: +64 21 240 0723
Timeline
Mountain View Bar FOH
SSP Company
08.2025 - Current
Portal Bar and Kitchen FOH Team Member
SSP Comapany
11.2024 - 08.2025
Burger King- Crew Member
SSP Company
03.2024 - 11.2024
Manager
Galini Cafe
08.2022 - 01.2023
Executive Front Desk Receptionist
Hyatt Regency
10.2021 - 07.2022
Assistant of Senior Officer
Vardhman Textiles
02.2021 - 09.2021
MBA - Global Management and Marketing
Lincoln University
MBA - Finance
Guru Nanak Dev University
DCA - Diploma in Computer Applications
Guru Nanak Dev University
Bachelor of Commerce - Commerce
BBK DAV College For Woman
Customer Service Representative
Best Price