Moin Kapadia
Wigram,Christchurch
Summary
Reliable and driven individual seeking employment to leverage and enhance my skills in a dynamic environment. Committed to creating a positive and productive work atmosphere through effective communication and goal-setting. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Papertree
01.2022 - Current
- Represented NZ Post and Kiwi Bank effectively.
- Coordinated responses to incoming customer questions and transactions.
- Provided in-person customer assistance.
- Processed computing and transactions
- Addressed client inquiries with precision and responsiveness.
- Oversaw and executed transactional banking processes with precision.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
Sales and Baking Assistant
Waberi Bakery
05.2021 - 11.2021
- Maintained precise records of baking operations ensuring profitability.
- Assisted in baking operations and decorated baked products
- Managed inventory and evaluated quality of raw materials.
- Operated point-of-sale system to receive cash or credit card payments and issue receipts.
- Displayed bakery products in a structured manner focusing on dimensions, hues and categories.
- Provided excellent customer service to foster satisfaction and loyalty.
Baking Assistant
Original Foods Baking Co
01.2020 - 01.2021
- Performed heavy lifting tasks, such as carrying sacks of flour, trays of baked goods, and other supplies, ensuring smooth workflow and timely production.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Cleaned baking equipment, utensils, and work areas according to hygiene standards.
- Measured, mixed, and prepared dough for various types of pastries.
- Operated commercial mixers, blenders, slicers, grinders, sheeters and other equipment used in baking processes.
Vote Counter
New Zealand Electoral Commission
01.2020 - 12.2020
Operational Manager
S M Kapadia Brothers
01.2016 - 12.2019
- Company Overview: Overseas
- Led company policy and strategy decisions
- Managed operations and HR tasks
- Ensured compliance with laws and regulations
- Built alliances and partnerships with other organizations
- Overseas
Education
Bachelor Of Business Administration -
Dr C V Raman University
Overseas01.2015
Skills
- Customer service
- Punctuality and reliability
- Money handling
- Data entry
- Transaction processing
- Conflict resolution
- Customer relationship management
- Inventory management
- Effective communication
- Attention to detail
- Problem solving
- Record keeping
- Sales processing
- Team collaboration
- Positive and professional
- Stock management
- Sales closing
- Store maintenance
- Patience
- Empathy
- Active listening
- Time management
- Diverse Application Handling
- Photography
- Point-of-sale operation
- Experience with Kiwi Bank Software
- Microsoft 365
- Staff training
- Client relations
- Physically fit
- Multi-tasking
- Baking
- Machine operation
Certification
- Full class 1 driver's License
- F Endorsement
- Forklift Osh Endorsement
Customer Service Skills
- Communication - Have clear conversations with customers.
- Patience - Able to have calm mindset in challenging situations
- Empathy - Able to understand another person's point of view.
- Active listening - Pay attention to details and understand the needs of a customer to improve Customer experience.
- Time management
Reference
- Tess Devine, Paper Tree, Owner, +6421833760
- Julie Jack, Paper Tree, Manager, +64 273 493 940
- Said Abdukadir, Waberi Bakery, Owner, +64226830076
- Grant McArthur, Original Foods Baking Co, +6433544456
- Anis Kapadia, S M Kapadia Brothers, +919428077815
References
References available upon request.
Languages
English
Professional
Hindi
Professional
Gujarati
Professional
Timeline
Customer Service Representative
Papertree
01.2022 - Current
Sales and Baking Assistant
Waberi Bakery
05.2021 - 11.2021
Baking Assistant
Original Foods Baking Co
01.2020 - 01.2021
Vote Counter
New Zealand Electoral Commission
01.2020 - 12.2020
Operational Manager
S M Kapadia Brothers
01.2016 - 12.2019
Bachelor Of Business Administration -
Dr C V Raman University
Similar Profiles
Caleb BruceCaleb Bruce
Inventory and Opperations Associate at Papertree BookstoreInventory and Opperations Associate at Papertree Bookstore
Caleb BruceCaleb Bruce
Customer Service Cashier at Papertree Bookstore, Green River CollegeCustomer Service Cashier at Papertree Bookstore, Green River College
Adilson Luis HenzAdilson Luis Henz
Team Leader at Cookie TimeTeam Leader at Cookie Time