Molika Mao
Palmerston North,MWT
Summary
Dynamic leader with a proven track record as self employed, excelling in building professional connections and enhancing client satisfaction. Skilled in strategic decision-making and developing tailored training programs, I foster high-performing teams and drive employee engagement, resulting in increased retention and loyalty. Committed to optimizing performance and delivering exceptional results.
My Focus is to develop and encourage upcoming hair stylists to perform the best they can with a strong mentality of goals and achievements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director
Self Employed
11.2019 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Senior Hairdresser
Revolve Styling
03.2019 - 09.2019
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
- Developed expertise in specialized areas such as balayage techniques or bridal hairstyling which increased clientele diversity.
- Maintained high number of return customers through precise cutting, colouring and styling of clients' hair.
- Utilized latest techniques in balayage, ombre, highlights and colour correction.
- Used social media platforms to promote salon and services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Offered professional cuts, colour services and extensions to salon customers.
Senior Hairdresser
Nirvana Hair (Formally Known as 278 on Cuba)
01.2015 - 02.2019
- Developed creative techniques to provide clients with latest hairstyles.
- Maintained high number of return customers through precise cutting, colouring and styling of clients' hair.
- Utilized latest techniques in balayage, ombre, highlights and colour correction.
- Used social media platforms to promote salon and services.
Hairdressing Apprentice
TrademarX Hair Design
02.2012 - 12.2014
- Assisted hairdressers with cutting, colouring, and styling hair to maintain salon workflow efficiency.
- Assisted hair stylists with colorwork by applying base colours and toners.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Demonstrated adaptability by quickly learning new techniques to meet the diverse needs of clients.
Student Hairdresser
UCOL
01.2011 - 11.2011
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Mentored struggling students through personalized tutoring sessions, resulting in improved academic performance.
Main Retail Assistant
Plaza Clothing Store
03.2010 - 12.2010
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Developed strong rapport with customers and created positive impression of business.
Education
Certificate - Hairdressing
UCOL
Palmerston North, NZ11-2011
Skills
- Building professional connections
- Long-term planning
- Effective verbal communication
- Strategic decision-making
Accomplishments
- Supervised team of 3-5 staff members.
- Trained 2-3 apprentices in previous years (Year 1 and 2 Students from UCOL)
- Gained a Certificate in Extension Work
- Worked with bridal stylists, Styled hair in Wedding expos in Manawatu
- Gained experience in doing hair styling for beauty pageants in Palmerston North for Miss Manawatu during my apprenticeship
- Completed in Hairdressing competitions 3 years in a row at the Race course Palmerston North - received placing in Presentation Hair up as a Senior stylist.
- Gained Recognition in Danger Jones Colour competition through instagram social media.
Certification
- Certified Senior Hairdresser - Owner/operator, M & A Hair Studio 5 Years
- Certified NCEA Level 4 - Senior Hairdresser 14 years experience
- Certificate in Superior Hair Extension Training 3 years
Languages
English
Full Professional
Cambodian
Native or Bilingual
Timeline
Director
Self Employed
11.2019 - Current
Senior Hairdresser
Revolve Styling
03.2019 - 09.2019
Senior Hairdresser
Nirvana Hair (Formally Known as 278 on Cuba)
01.2015 - 02.2019
Hairdressing Apprentice
TrademarX Hair Design
02.2012 - 12.2014
Student Hairdresser
UCOL
01.2011 - 11.2011
Main Retail Assistant
Plaza Clothing Store
03.2010 - 12.2010
Certificate - Hairdressing
UCOL
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