Molila'auifoga'a Nu'u

To adapt to the changing working environment.

Having the ability to apply the in depth knowledge that I have gained over the years to the daily operation.

Ensuring all areas of the operation are cover for the back end of the late shift.

Mentoring & coaching our loader ones to ensure they are able to maximize their abilities to succeed.

Having a strong focus on Health & Safety as well as On Time Performance.

Multi-tasking in a diverse and busy working environment.

Fine tuning my ability to improve my communication skills whilst working under pressure.

Being able to communicate and having a strong people person relationship with the team.

Being organized for the days tasks as well as being able to organize staff for tasks.

Having the drive to implement change and to

drive a high performance culture within the team.

Being a team player.

Being on time and reliable.

Ensuring all baggage cans are locked up and secure for transportation before leaving the baggage hall.

Performing health and safety checks on the baggage cans before use.

Monitoring the performance standard of the loaders for your assigned flights.

Having a strong focus on Health and safety and On Time Performance.

Being able to inspire others to excel and to succeed.

Having a good, strong work ethic.

Having a strong ability to be organized and prepared for the days work.

Being able to work well under pressure.

• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Picking up guests from other hotels and the airport whilst adhering to the Covid Health Procedures.
• Assisting the front office with guest calls and potential guest inquiries.
• Assisting housekeeping with daily duties when they've been short staffed.
• Completing monthly serviceability checks of company vehicles.
• Checking & updating daily guest numbers to ensure all departments are on the same page.

Loading passenger baggage and any excess freight into their designated units.

Ensuring every individual piece of baggage is correctly loaded and stacked correctly.

Recording all outgoing units for the flight.

Clearing the work space of any unnecessary debris that may affect performance.

Being aware of health and safety protocols.

Providing high level service to company clients.

Ensuring all customers service needs were satisfied with and met.

Ensuring all pickups and deliveries were done in a timely manner and all items were scanned upon pick up and delivery.

Implementing any changes that customers requested to maximize output volumes for peak periods.

Having a drive for success.

Managing day to day operations of the Penrose base fleet runs.

Addressing and rectifying any service issues encountered by any of the fleet courier drivers.

Ensuring freight was not over carried, recycled or non-delivered.

Monitoring the frequency scanning performed by the courier drivers to ensure they met the daily target scanning percentages.

Conducting individual performance reviews for staff.

Reviewing and adjusting courier salaries to rectify discrepancies.

Reporting to the Branch Manager to discuss changes in fleet runs to increase courier performance and efficiency.

Adjusting courier runs so courier runs the flow of income for each run was consistent.