Summary
Overview
Work History
Education
Skills
Timeline
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Mollie Falwasser

Auckland,AUK

Summary

I’m a motivated professional consistently demonstrating my ability to enhance all round satisfaction. I cultivate strong customer relationships using my expertise in customer service and stock knowledge allowing me to successfully increase sales and KPIs. This means using goal-oriented strategies and effective communication while maintaining high standards of service and efficiency.

Overview

4
4
years of professional experience

Work History

Sales Assisstant

Seed Heritage
12.2022 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients both person and via telephone.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Managed inventory and stock rooms to ensure optimal stock levels, minimising overstock and out-of-stock situations.
  • Accurately completed processes for both inbound and outbound stock transfers.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fulfilled online orders by correctly and efficiently preparing packages to be delivered.

Crew Member

McDonalds
11.2020 - 11.2022
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

NCEA Level 3 -

Waitakere College
Auckland, NZ
12.2022

Skills

  • Goal-Oriented
  • Inventory and stock management
  • Point of sale operation
  • Opening and closing procedures
  • Attention to Detail
  • Excellent Written and Verbal Communication
  • Safety and Cleanliness Standards
  • Packing courier orders

Timeline

Sales Assisstant

Seed Heritage
12.2022 - Current

Crew Member

McDonalds
11.2020 - 11.2022

NCEA Level 3 -

Waitakere College

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Mollie Falwasser