Molly Fitzpatrick
Witherlea,MBH
Summary
I am a hard-working devoted team leader who values high pride in delivering excellent customer service. I'm a huge team player and thrive best in a healthy team environment. I settle into challenging-paced environments fairly easily, being able to work on my toes and think of solutions on the spot, to make the best out of a situation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Door Host / Senior Front of House
Cloudy Bay Vineyards
11.2022 - 08.2023
- Responsible for delivering outstanding customer service to leave a memorable experience for guests
- Have a strong understanding of cloudy bay wines & wine industry and be able to sell products and educate guests
- Holding high expectations in attention to detail to reach all customer needs
- Host multiple wine experiences simultaneously in a timely manner.
- Completed daily side work and opening and closing duties without fail.
- Promoted business loyalty by fostering positive customer relationships.
Team Leader, Manager
Harvest Restaurant
10.2020 - 11.2022
- Being responsible for Training and maintaining outstanding fine dining service throughout our small front-of-house team
- Gaining us 1 hat through Cuisine magazine awards in 2022
- Smoothly operating services while keeping communication informative and professional throughout the front-of-house and back-of-house teams
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assigning staff responsibilities evenly throughout the team prioritizing everyone's strengths and adjusting to their weaknesses
- Responsible for being aware of all changes and concerns from the back-of-house team, adjusting changes accordingly and communicating with the front of house team on changes with a consistent team briefing before service eg
- Menu changes, new items, items cost changes, any special requests to improve customer experience.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings
Education
NCEA Level 1,2,3 -
Murchison Area School
Murchison, NZ11.2020
Skills
- Guest Relations
- Warm and Friendly
- Hospitality Management
- Standard Operating Procedure
- Front of House Management
- Customer Experience
- Organization and Time Management
- Workflow Coordination
- Shift Management
- Natural Leadership
Certification
- Service IQ, NZ Apprenticeship in Food & Beverages - August, 2023
- License Controller Qualification Course - December, 2021
- Barista Training - September, 2019
Timeline
Door Host / Senior Front of House
Cloudy Bay Vineyards
11.2022 - 08.2023
Team Leader, Manager
Harvest Restaurant
10.2020 - 11.2022
NCEA Level 1,2,3 -
Murchison Area School
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