Molly Gibbons
Nelson,NSN
Summary
My name is Molly Gibbons. I am a bubbly empathic 22 year old, I thrive working with customers and people every single day, It makes my day knowing I made theirs. I would consider myself as a dedicated employee known for pursuing employment options where good customer service and positive attitude will make the difference.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Air New Zealand
08.2024 - Current
- Conducted passenger safety demonstrations, explaining emergency exits, life vests, and oxygen masks clearly and concisely.
- Assisted passengers with special needs, ensuring comfort and adherence to safety protocols throughout the flight.
- Monitored cabin conditions and addressed passenger inquiries to maintain a positive in-flight atmosphere.
- Kept cabin neat, clean and professional in appearance.
Aircraft Service Agent
Air New Zealand
, NSN
12.2021 - 08.2024
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Connected electrical power units and service hoses to aircraft.
- Communicated via headset radio with ground crew.
- Collected, sorted and checked baggage tags against flight lists.
- Used scanners to track baggage locations.
- Followed customer instructions about placement of items and special considerations for handling.
Senior Wait Staff Member
Lone Star Nelson
, NSN
10.2019 - 11.2021
- Welcomed all customers to property and offered immediate assistance with needs
- Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance
- Supported team operations by keeping supplies well-stocked and stations ready for guest service
- Supported guests by promptly handling conflicts, requests and concerns
- Served guests food and beverages, including alcohol service for guests over 18
- Minimized risks to guests by strictly following sanitizing procedures for different areas
- Answered questions for guests and helped arrange special services such as dinner reservations
- Prepared entrees, side dishes and desserts for guests during busy periods
- Provided highest quality customer service standards by anticipating customer needs
- Demonstrated excellent knowledge of reservations processes and time management during peak periods
- Supervised staff and assigned duties for complete coverage
- Set and confirmed reservations for guests in person and by phone.
Hair Salon Cleaner
Hairanoya
, NSN
01.2014 - 09.2019
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas
- Restocked supplies, replacing toiletries, liners and soaps
- Maintained safety protocols through safe handling of equipment and chemicals
- Transported trash and hazardous waste to appropriate disposal area
- Replenished supply of hand soap, paper towels and other consumables
- Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary
- Performed daily dusting, leather and wood surface polishing and wall washing
Hair Salon Assistant
Hairanoya
, NSN
12.2016 - 12.2018
- Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
- Sanitized and arranged scissors, combs, brushes and other styling tools in addition to sweeping and laundry.
- mixed color and other chemicals to prepare for hair coloring, bleaching and highlighting.
Paper Runner
N/A
, NSN
02.2016 - 02.2017
- Assembled and bagged newspapers prior to delivery.
- Studied traffic and weather conditions to determine routes.
- Navigated established route to deliver papers to customers.
- Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
Education
First Aid Certificate Level 2
NSNNelson Collage For Girls
Skills
- Attention to Detail
- Excellent Communication
- Customer Service
- Listening Skills
- Understanding Customer Needs
- Stress management
Timeline
Flight Attendant
Air New Zealand
08.2024 - Current
Aircraft Service Agent
Air New Zealand
12.2021 - 08.2024
Senior Wait Staff Member
Lone Star Nelson
10.2019 - 11.2021
Hair Salon Assistant
Hairanoya
12.2016 - 12.2018
Paper Runner
N/A
02.2016 - 02.2017
Hair Salon Cleaner
Hairanoya
01.2014 - 09.2019
Nelson Collage For Girls
First Aid Certificate Level 2