Molly HARFORD
Auckland,AUK
Summary
Experienced with handling variety of customer inquiries and concerns, ensuring high satisfaction rates. Utilizes effective communication and problem-solving skills to address and resolve issues promptly. Knowledge of customer relationship management and adept at fostering positive client interactions.
Overview
4
4
years of professional experience
Work History
SERVICE ADVISOR
Terracat
01.2021 - 10.2022
- Providing exceptional customer service to clients
- Addressing customer concerns and queries
- Generating quotes for workshop
- Processing of payments
- Following up on over-due invoices
- General administrative duties
- Processing of invoices
- Assigning technicians to jobs
SERVICE ADVISOR
South Auckland Motors
01.2020 - 01.2021
- Providing exceptional customer service to clients
- Addressing customer concerns and queries
- Generating quotes for workshop
- Cash handling and processing of payments
- Following up on over-due invoices
- General administrative duties
- Processing of invoices
- Banking duties
After School Care Provider
Kelly Sports
03.2019 - 03.2020
- Supervise primary school children
- Run engaging activities and games
- Food preparation and handling
- Administer first aid when required
Education
Mazda & Ford Training, TerraCat Customer Training -
Waiuku College
Auckland Skills
- Customer service
- Computer skills
- Multitasking and organization
- Listening skills
- Excellent communication
- Team player mentality
- Handling customer complaints
- Strong work ethic
- Attention to detail
Timeline
SERVICE ADVISOR
Terracat
01.2021 - 10.2022
SERVICE ADVISOR
South Auckland Motors
01.2020 - 01.2021
After School Care Provider
Kelly Sports
03.2019 - 03.2020
Mazda & Ford Training, TerraCat Customer Training -
Waiuku College
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