Molly King
Rolleston
Summary
Reliable and detail oriented administrative professional with over 3 years of experience in customer service and records management within healthcare. Proven ability to process applications, maintain accurate records, and handle enquiries efficiently through phone, email, and in person. Fast learner of digital systems with a calm, professional communication style. Excited to contribute to Farmlands with a strong work ethic, attention to detail, and proven customer support skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Life Pharmacy LaHoods
, Gore
03.2022 - Current
- Processed prescriptions with and maintained accurate patient records using Toniq.
- Handled sensitive customer enquires in person and over the phone with empathy and professionalism.
- Trained new staff in systems, processes and SOP's.
- Developed systems to increase efficiency in prescription processing, legal document keeping, and customer service.
- Managed monthly dispensary medication orders worth over $100,000, maintaining supplier records, stock accuracy, stock rotation and budget awareness.
Caregiver
Windsor Park Carehome
Gore
09.2021 - 03.2022
- Provided compassionate care and support to elderly residents, assisting with personal cares and maintaining their dignity.
- Developed strong communication skills by interacting with the residents, their families, and medical professionals.
- Observing and responding to residents needs.
- Provided accurate reporting to Registered Nurse
Head Waitress
Howl at the Moon
Gore
06.2019 - 09.2021
- Managed customer orders and delivered food and beverages, ensuring excellent service.
- Evaluated customer satisfaction and implemented service improvements.
- Delegated tasks to ensure smooth operations and efficiency.
Education
Open Polytechnic
11-2024
Some College (No Degree) -
St Peter's College
Skills
- Application and document processing
- Strong communication
- Customer service (in person, phone and email)
- Excellent time management
- Reliable, self motivated, strong follow through
- Process improvement and problem solving
- Account maintenance & applications
References
References available upon request.
Certification
- Current First Aid Certificate
- Full New Zealand Drivers Licence
Timeline
Pharmacy Technician
Life Pharmacy LaHoods
03.2022 - Current
Caregiver
Windsor Park Carehome
09.2021 - 03.2022
Head Waitress
Howl at the Moon
06.2019 - 09.2021
Open Polytechnic
Some College (No Degree) -
St Peter's College
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