Molly McGregor

• Performed routine lab and department maintenance to keep area clean and orderly
• Registered and prepared samples for general analytical testing through data entry and specimen prep
• Trained new associates in laboratory procedures and standards
• Supported laboratory staff with advanced troubleshooting and resolving complex problems
• Processed patient specimens according to priority and documented results
• Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders
• Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Served patients and followed outlined steps of service
• Actively listened to patients' requests, confirming full understanding before addressing concerns

• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Mentored new team members on POS system operation, customer service strategies and sales goals
• Monitored self-checkout systems and provided assistance or intervention where required.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

*Of note this was casual work over approximately one year for my grandfathers business*

• Helped team members work optimally by frequently stocking work supplies and tools
• Completed daily tasks accurately and on-time to support shop needs
• Used hand and power tools, equipment and instruments accurately
• Used machines to engrave customer items with desired wording and images
• Kept work areas organized, clean and free of hazards, promoting consistent productivity
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity