Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Molly McLaughlin

Upper Hutt,Wellington

Summary

Experienced professional with over five years of experience in customer service and, more recently, office administration.inistration. I’ve built a strong reputation for delivering great service and helping things run smoothly behind the scenes. I enjoy connecting with people, working as part of a team, and staying organized in busy environments. I'm passionate about creating positive experiences for customers and supporting those I work with.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Office Assistant

Kenray Roofing
Upper Hutt, Wellington
08.2024 - Current
  • Assigned roofing teams to site visits to ensure timely project execution.
  • Entered new leads into Fergus job sheet software for accurate tracking.
  • Answered phones and emails to provide prompt customer support.
  • Typed and sent quotes using Fergus to facilitate sales processes.
  • Conducted health and safety inspections, ensuring adherence to regulations.
  • Maintained accurate receivables records in Fergus and Xero systems.
  • Performed filing and ran errands to support operational efficiency.

Barista

Silverstream Espresso
02.2024 - 07.2024
  • Crafted diverse espresso beverages with precision and creativity.
  • Operated coffee machines and equipment to ensure optimal performance.
  • Multitasked effectively while managing cash transactions and taking orders.
  • Maintained cleanliness and organization in high-pressure environments.

Waitress

Gear Street Union
12.2022 - 06.2023
  • Greeting and seating customers
  • Taking orders and serving multiple tables simultaneously
  • Answering customer inquiries about the menu
  • Handling and resolving complaints and issues
  • Managing phone inquiries and reservations
  • Running food and drinks to customers and coordinating orders on the pass
  • Working behind the bar
  • Handling payment transactions
  • Maintaining organization and effective task prioritization

Team Member/ Barista

Mcdonalds
07.2021 - 08.2022
  • Efficiently managed and prepared customer orders
  • Proficient in barista duties, including coffee making
  • Maintained impeccable hygiene and cleanliness standards
  • Thrived in a fast-paced environment
  • Demonstrated strong problem-solving and teamwork skills
  • Prioritized punctuality and attention to detail

Education

Capital Training
Lower Hutt, NZ
01.2022

Heretaunga College
Upper Hutt, NZ
01.2021

Certificate in Business (Admin & Tech) Level 3

Open Polytechnic

Skills

  • Customer service
  • Communication skills
  • Time management
  • Multitasking abilities
  • Attention to detail
  • Problem solving
  • Team collaboration
  • Adaptability
  • Organizational skills
  • Conflict resolution
  • Self-motivation
  • Cash handling expertise
  • Administrative support

Certification

  • NCEA Level 1
  • NCEA Level 2
  • Level 3 food and beverage
  • First aid certificate
  • Site Safe certificate

Timeline

Office Assistant

Kenray Roofing
08.2024 - Current

Barista

Silverstream Espresso
02.2024 - 07.2024

Waitress

Gear Street Union
12.2022 - 06.2023

Team Member/ Barista

Mcdonalds
07.2021 - 08.2022

Capital Training

Heretaunga College

Certificate in Business (Admin & Tech) Level 3

Open Polytechnic

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Molly McLaughlin