Molly Smith
Christchurch,Redwood
Summary
Accomplished Sales Manager offering 7 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service.
Bringing strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Frobisher Interiors
12.2024 - Current
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Recruitment Consultant
Trade Assist
07.2022 - 12.2024
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Enhanced the company's reputation by ensuring a positive candidate experience throughout the entire recruitment process.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Increased client base by identifying new business opportunities, reaching out to potential customers via telephone, email, and in-person inquiries.
- Performed client research and identified opportunities for account growth, retention and market expansion.
Manager / Franchisee
LiftBrands Aus (Snap Fitness/ 9Round)
02.2018 - 07.2022
- I held the highest yield across New Zealand over 3 years whilst growing our client base.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrolments.
- Boosted member engagement by organizing a variety of health and wellness events, workshops, and seminars.
- Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
Barista / FOH
Coffee Culture Kaiapoi
03.2017 - 05.2019
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Personal training & Fitness Instruction
New Zealand Institute of Health & Fitness
New Zealand Institute Of Health & Fitness03-2018
Certificate of Leadership - undefined
Progress People NZ
High School - undefined
Rangiora High School
01.2016
Skills
- Staff management
- Goals and performance
- Client relationship management
- Sales strategy development
- Business development and planning
- Negotiations
- Account management
Timeline
Customer Service Representative
Frobisher Interiors
12.2024 - Current
Recruitment Consultant
Trade Assist
07.2022 - 12.2024
Manager / Franchisee
LiftBrands Aus (Snap Fitness/ 9Round)
02.2018 - 07.2022
Barista / FOH
Coffee Culture Kaiapoi
03.2017 - 05.2019
Certificate of Leadership - undefined
Progress People NZ
High School - undefined
Rangiora High School
Personal training & Fitness Instruction
New Zealand Institute of Health & Fitness
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