Molly Tyler
Ōtaki
Summary
Customer-focused professional with extensive experience in hospitality, consistently delivering exceptional service in fast-paced environments. Demonstrates strong organizational skills by efficiently completing tasks while actively seeking opportunities to assist colleagues and enhance guest experiences. Maintains rigorous adherence to health and safety regulations, ensuring a safe and compliant workplace.
Overview
1
1
Certification
Work History
Cafe Manager
Feather's Cafe
Ōtaki
- Trained new employees to perform duties.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
Sandwich Artist
Subway
Ōtaki
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Maintained cleanliness of work area throughout shift.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Completed opening, closing and shift change tasks by following company guidelines.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Organized inventory for efficient restocking of products.
Gas Attendant
Mobil Otaki
Ōtaki
- Provided excellent customer service to all customers.
- Performed basic car services such as checking tire pressure and adding air when necessary.
- Operated cash register accurately and efficiently.
- Activated fuel pumps and filled fuel tanks with gasoline or diesel fuel.
- Performed daily maintenance of gas station, including filling tanks and cleaning restrooms.
- Monitored and restocked convenience store items, including food, beverages, and automotive products.
- Processed and verified age for the sale of age-restricted products according to legal guidelines.
- Ordered stock and priced and shelved incoming goods.
- Operated car washes to clean vehicles.
Manager
Passo's Pizza & Pasta
Kapiti
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Recruited and trained new employees to meet job requirements.
- Provided excellent customer service at all times.
Health Care Assistant
Customer Care Nursing
Kapiti
- Reminded patients to take prescribed medications or nutritional supplements.
- Provided comfort measures such as back rubs and positioning of bedridden patients.
- Planned and served meals and snacks to patients according to prescribed diets.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Assisted with cleaning of rooms between patients; restocked supplies as needed.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Administered medications orally or topically as prescribed by physician.
- Assisted in transferring patients from wheelchair or bed using appropriate techniques.
- Utilized strong organizational skills while managing multiple tasks simultaneously.
- Interacted positively with family members of patients while delivering compassionate care.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
NCEA Level 1,2 & 3 -
Otaki College
Otaki, NZ11-2012
Skills
- Customer service excellence
- Team leadership
- Employee training and development
- Cash handling expertise
- Staff scheduling and coordination
- Food safety
- Hospitality management
- Inventory control
- Excellent communication
- Attention to detail
- Team player
Certification
- Barista Certificate
- Health & Safety Certificate
- Service Station Training
References
References available upon request.
Timeline
Cafe Manager
Feather's Cafe
Sandwich Artist
Subway
Gas Attendant
Mobil Otaki
Manager
Passo's Pizza & Pasta
Health Care Assistant
Customer Care Nursing
NCEA Level 1,2 & 3 -
Otaki College
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