Summary
Overview
Work History
Education
Skills
Timeline
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Mona Patel

Mount Roskill,New Zealand

Summary

Customer-focused and reliable service professional with strong experience in customer service, both in New Zealand and overseas. Skilled in providing support, solving problems, and multitasking in fast-paced environments. Committed to delivering excellent service and building positive relationships with customers.

Overview

14
14
years of professional experience

Work History

Duty Manager

Woolworth metro
Auckland City, New Zealand
06.2024 - Current
  • Managed store operations during shifts, ensuring smooth and efficient daily activities.
  • Supported and guided team members to maintain high customer service standards.
  • Handled customer complaints and issues professionally, resolving them quickly.
  • Oversaw opening and closing duties, including cash handling and store security checks.
  • Assisted with staff scheduling, stock control, and compliance with company policies.
  • Ensured a clean, safe, and well-organized shopping environment at all times.
  • Stepped in for senior management when needed, taking responsibility for store performance.

Customer Service Assistant

Woolworth metro
Auckland City, New Zealand
07.2023 - 06.2024
  • Provided excellent customer service, including assistance with inquiries, purchases, and returns.
  • Expertly handled transactions using various payment methods, ensuring accuracy and efficiency.
  • Guided customers step-by-step through the purchasing process and resolved any issues, such as system errors or difficulties with transactions.
  • Applied in-depth product knowledge to enhance customer experience and promote sales.
  • Assisted the team during the manager's absence or team members' absence, ensuring smooth operations and task completion.
  • Performed various tasks in the Cash Office, maintaining accuracy in cash handling and financial transactions.
  • Collaborated with team members to maintain the store presentation and organization, ensuring a pleasant shopping environment.

Retail store associate

Navya Superette | Thirsty Liquor
Auckland City, New Zealand
01.2023 - 06.2023
  • Greeting Customers and Providing excellent customer service.
  • Assisting customers with product inquiries, locating items, making recommendations.
  • Restocking Shelves and ensuring products are properly displayed.
  • Keeping the store clean and organized.
  • Experienced in Lotto System.
  • Handling customer returns and exchanges according to store policies.
  • Opened and closed the store, counting cash drawers, managing all systems.
  • Scan and update the price of the products.
  • Stocked and restocked inventory when shipments were received.
  • Completed checklists in an efficient and accurate manner.

Front Desk Officer

The Gujarat State Co-op Bank LTD
, GJ
11.2011 - 12.2022
  • Welcoming and assisting customers with their inquiries and transactions.
  • Managing Customer accounts, updating information and processing requests.
  • Proving information about bank products, services, and promotions.
  • Assist with Loan application and processing.
  • A good understanding of the computer system.
  • Have a good experience in Data entry.
  • Preparing monthly reports.

Education

Master of Commerce -

Sardar Patel University
India

Skills

  • Approachable
  • Customer Service
  • Team Management
  • Tech-Savvy
  • Problem Solving
  • Strong work ethic
  • Energetic
  • Team Player
  • Flexible
  • Detail-oriented
  • Client services
  • Decision making ability
  • Organized
  • Reliable

Timeline

Duty Manager

Woolworth metro
06.2024 - Current

Customer Service Assistant

Woolworth metro
07.2023 - 06.2024

Retail store associate

Navya Superette | Thirsty Liquor
01.2023 - 06.2023

Front Desk Officer

The Gujarat State Co-op Bank LTD
11.2011 - 12.2022

Master of Commerce -

Sardar Patel University

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