Monalissa Limoni
Orminston ,AUK
Summary
I am a responsible, articulate, confident, outgoing person with the ability to relate to people of all ages.I am a reliable and trustworthy person whom always strives to work to the core of my abilities. I love to meet new people and believe in the delivery of excellent where l feel my skills; enthusiasm and ‘can do' attitude will be the best of my ability
Overview
4
4
years of professional experience
Work History
Food and Beverage Team Leader
Cordis Hotel
Auckland City
08.2024 - Current
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Assisted in hiring decisions, onboarding processes, and ongoing staff development initiatives for a well-rounded team dynamic.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Enhanced team productivity by providing consistent training and development opportunities.
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
Wait Staff Member
Cordis Hotel
Auckland CBD
08.2022 - 07.2024
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Warehouse Packer
PACKING, EXCEED LTD- WAREHOUSE
Highbrook, East Tamaki
07.2020 - 08.2020
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Contributed to positive team dynamics through clear communication and collaborative problem-solving efforts.
- Picked and packed order items.
Education
Bachelor Of Tourism Management - Tourism And Travel Management
Auckland Institute of Studies
Mount Albert, AUK09.2022
Diploma NZ Tourism And Maori - Tourism
Manukau Institute of Technology
Otara, Auckland12.2019
NCEA Level 1,2 And 3 -
McAuley High School
OTAHUHU, AUK12.2017
Skills
- Food Safety Understanding
- Handling Complaints
- Professional Appearance
- Customer service
- Positive attitude
- Active listening
- Reliability
- Attention to detail
- Strong multitasking
- Excellent communication
- Efficient organisation
- Cleanliness and hygiene
Timeline
Food and Beverage Team Leader
Cordis Hotel
08.2024 - Current
Wait Staff Member
Cordis Hotel
08.2022 - 07.2024
Warehouse Packer
PACKING, EXCEED LTD- WAREHOUSE
07.2020 - 08.2020
Bachelor Of Tourism Management - Tourism And Travel Management
Auckland Institute of Studies
Diploma NZ Tourism And Maori - Tourism
Manukau Institute of Technology
NCEA Level 1,2 And 3 -
McAuley High School