Monaro Tukaki
Hamilton,WKO
Summary
Adept Windscreen Technician with a proven track record at Smith & Smith Glass, enhancing team productivity and customer satisfaction. Skilled in safety procedures and customer service, I significantly improved service efficiency and revenue through strategic upselling and effective complaint resolution. My commitment to quality and management support underpins my professional achievements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Windscreen Technician
Smith & Smith Glass
11.2020 - Current
- Collaborated with team members to streamline processes and improve overall productivity in the shop.
- Assisted management in training new technicians, sharing expertise to enhance overall team performance.
- Improved customer satisfaction by providing efficient and high-quality windshield repair and replacement services.
- Managed inventory efficiently, ensuring all necessary supplies were readily available for each job.
- Increased revenue by upselling additional services such as wiper blade replacements when appropriate.
- Maintained a clean and organized workspace, facilitating faster service and minimizing potential hazards.
- Resolved customer complaints professionally and effectively, ensuring their satisfaction and preventing potential negative reviews.
- Reduced repair times by properly diagnosing windshield issues and determining the most effective course of action.
- Contributed to a safe work environment by adhering to proper safety guidelines during all repairs and installations.
Glass Glazier
Glasslines
02.2017 - 10.2020
- Collaborated with team members on large-scale projects, ensuring timely completion and high-quality results.
- Enhanced customer satisfaction by accurately measuring and cutting glass for various projects.
- Maintained a high level of craftsmanship by attending industry trainings and staying current on glass glazing techniques.
- Developed strong client relationships through clear communication, addressing concerns, and providing quality service.
Skills
- Safety Procedures
- Customer service skills
- Work Order Preparation
- Price quoting expertise
- Administration and management
Timeline
Windscreen Technician
Smith & Smith Glass
11.2020 - Current
Glass Glazier
Glasslines
02.2017 - 10.2020
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