Mondi Bezuidenhout
Red Beach,AUK
Summary
Experienced Personal Assistant with a strong legal background, dedicated to providing exceptional administrative support. Meticulous in attention to detail, excels at managing procedures and deadlines while also considering the broader perspective. Add claims knowledge Combines organizational skills and legal knowledge to adeptly coordinate tasks and ensure smooth operations.
Overview
21
21
years of professional experience
Work History
Claims Consultant
IAG New Zealand
Auckland, AUK
07.2022 - Current
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
- Continuously updated personal knowledge of industry trends and developments, ensuring the provision of accurate and relevant advice to clients.
- Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
- Reviewed policy applications for accuracy, identifying errors that could impact future claims processing or payouts.
- Assisted clients in navigating insurance policies and understanding their benefits, promoting informed decisionmaking.
- Developed customized solutions for unique client needs, taking into account individual circumstances while adhering to company guidelines.
- Increased efficiency in claims handling by developing streamlined processes and procedures for the team to follow.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Evaluated original investigation reports and documents to resolve secondary concerns.
Senior Claims Consultant (secondment)
IAG New Zealand
Auckland, AUK
08.2023 - 01.2024
- Collaborated with internal inbound call team to provide claims support.
- Resolved initial customer complaints by seeking appropriate outcomes.
- Studying the criteria for voiding or declining claims.
- Enhanced employee knowledge of policy constructs via consistent guidance.
COVID-19 Non-Clinical Advisor
Whakarongorau/Healthline
03.2022 - 05.2022
- Analyzed individual COVID-19 cases to discern isolation times, household contacts and general advice
- COVID-19 testing stations or how to obtain rat test
- Authored COVID-19 response guidelines for private and public entities, informing safety guidelines and operational policies
- Contacted clients in person, by phone to ascertain compliance with required or recommended actions
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Proved successful to be working from home and in very fast-changing atmosphere
Customer Service Representative
Waka Kotahi - NZTA
03.2019 - 10.2021
- Provided primary customer support to internal and external customers
- Advise customers on correct procedures and thoroughly explaining car license, warrant of fitness, expiry dates and so much more
- Processed customer credit cards for toll roads, vehicle license labels, and new certificates
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered product and service questions, suggesting best suitable way forward
- Collected and analyzed customer information to ensure customer safety
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed a remarkably busy que of about 80 - 100 calls a day
- Quality Assurance feedback rated 100% on call quality and safety
Temporary Worker
Waka Kotahi
10.2018 - 03.2019
- Basic admin
- Outbound calls for new WOF
- 28-day license suspensions and getting rid of licenses
- All-rounder that helped when people is off sick or on leave
- Helped others with training
Personal Assistant/ Reservations
Zambezi River Lodge/ Transnational
03.2017 - 11.2017
- Dealing with Tour Operators and 5-star guests
- Online booking system e.g., Booking.com and Expedia
- Invoicing/ quotes for bookings
- Book accommodation, transfers, and excursions
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Displayed absolute discretion at handling confidential information
- Coordinated and planned vacations for family
- Transported children to and from school, activities, and appointments
- Oversaw personal and professional calendars and coordinated appointments for future events
Personal Assistant/Assistant Manager
KARIEGA GAME RESERVE
04.2015 - 10.2016
- Deal with all booking e.g., Group bookings and FIT
- Building up good relationship with Tour Operators
- Apex booking system
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Arranged domestic and international travel plans and itineraries
- Informed vendors and contractors of client project requirements to foster client satisfaction
- Displayed absolute discretion at handling confidential information
- Coordinated and planned vacations for family
- Transported children to and from school, activities, and appointments
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Arranged personal and professional calendars and coordinated appointments for future events
- Organized and attended meetings and compiled related documents and reports
- Maintained appropriate filing of professional documentation
- Independently managed the office during the Manager's absence, addressing all queries from staff and guests.
- Ensured all issues were resolved in accordance with company policies and procedures
Personal Assistant
GRAHAMSTOWN
02.2010 - 03.2015
- Make travel arrangements for Master and Deputy Master of the High Court
- Book flight, hotels, taxi and arrange all other needs
- Accompany/Attend meetings with Master and Deputy Master
- Administer diary daily and check that all meetings run smooth
- Organize meetings, workshops, and functions
- Receive and deal with all visitors
- Typing of all legal documents
- Managing filing system with most important case files that was highly confidential
- Compile office reports and statistic with graphics of our whole office performance
- Managing all incoming calls and dealing with them to best of my knowledge before passing them on to Master or Deputy Master of the High Court
Court Clerk
ALEXANDRIA, MAGISTRATE'S COURT
02.2009 - 02.2010
- Recording of all court hearing
- Printing daily Court Roll
- Answered inquiries from public regarding judicial procedures, court appearances and trial dates
- Examined legal documents submitted to courts for adherence to laws and court procedures
- Answered telephone calls, took messages, and transferred calls to appropriate colleagues
- Documented exhibits admitted during hearings
- Met with judges, lawyers, and police officials to coordinate functions of court
- Marked and preserved exhibits introduced into evidence in court proceedings
- Maintained court dockets and updated disposition of cases after court hearings and trials
- Used recording equipment to record court proceedings
- Drafted professional court correspondence to facilitate legal proceedings
- Searched files and contacted witnesses, attorneys, and litigants to obtain information for court
- Prepared courtrooms for session by supplying courtroom with paper and pens, easels, and electronic equipment
- Maintenance of Judges Library making sure all books are on an Excel spreadsheet and in correct order
Senior Typist, Family Advocate
Family Advocates
01.2007 - 01.2009
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills
- Typed legal briefs, reports, and court petitions using correct legal format and design guidelines for documents
- Managing fleet vehicles, balancing books at month end, booking vehicles for senior team to do home visits, ensure vehicles have petrol and are clean on return
- Organized and prioritized proofreading, spell checking, document filing and data entry
- Typed official correspondence and reports from handwritten notes and other information sources
- Completed basic calculations and formulas to verify data accuracy prior to entry
- Organized and maintained precise confidential personnel files
- Prepared statistical reports with relevant company data and statistics
- Organized activities for birth parents and in-home support counselors
- Collaborated with outside vendors to coordinate purchasing of supplies and maintenance of office complex
- Created, edited, and maintained correspondence, motions, subpoenas, opinions, complaints, declarations, and pleadings associated with discovery and trial preparation
- Documented data and completed accurate updates to case records
- Managed check requests, expense reimbursement requests, invoices, and accounts payable and receivable information
- Researched and booked comfortable airfare, hotels, and ground transportation for senior leadership
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents
- Filed documents with courts on behalf of attorney
- Planned and organized internal and external events, meetings, and conferences
Telephone Operator
THE HERALD OFFICE
04.2004 - 03.2007
- Typing all telecom ads
- Answering busy telephone
- Basic admin
- Training new staff
- Working under pressure to meet strict deadlines
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Collected and verified telephone numbers, addresses and proper spelling of names
- Operated switchboard and routed incoming calls to appropriate departments
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls
- Maintained accurate records of calls placed and received
- Performed clerical work such as sorting mail, restocking supplies, and typing documents
- Connected callers with appropriate professional, department, or business
Skills
- Excellent Communication
- Planning and Coordination
Timeline
Senior Claims Consultant (secondment)
IAG New Zealand
08.2023 - 01.2024
Claims Consultant
IAG New Zealand
07.2022 - Current
COVID-19 Non-Clinical Advisor
Whakarongorau/Healthline
03.2022 - 05.2022
Customer Service Representative
Waka Kotahi - NZTA
03.2019 - 10.2021
Temporary Worker
Waka Kotahi
10.2018 - 03.2019
Personal Assistant/ Reservations
Zambezi River Lodge/ Transnational
03.2017 - 11.2017
Personal Assistant/Assistant Manager
KARIEGA GAME RESERVE
04.2015 - 10.2016
Personal Assistant
GRAHAMSTOWN
02.2010 - 03.2015
Court Clerk
ALEXANDRIA, MAGISTRATE'S COURT
02.2009 - 02.2010
Senior Typist, Family Advocate
Family Advocates
01.2007 - 01.2009
Telephone Operator
THE HERALD OFFICE
04.2004 - 03.2007