Monica Lemalu
Auckland
Summary
Customer Relations Representative with a proven track record at Holiday Inn Hotel, excelling in customer service and problem-solving. Enhanced client satisfaction by streamlining processes, significantly reducing response times. Skilled in risk management, I foster strong relationships through effective communication and empathy, ensuring customer needs are prioritized and addressed promptly.
Overview
1
1
year of professional experience
Work History
Customer Relations Representative
Holiday Inn Hotel
02.2024 - 12.2024
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Education
Bachelor of Commerce - Management And Marketing
University of Auckland
Auckland, NZ11-2027
Skills
- Risk management
- Promotional support
- Customer service
- Problem-solving
Languages
English
Full Professional
Timeline
Customer Relations Representative
Holiday Inn Hotel
02.2024 - 12.2024
Bachelor of Commerce - Management And Marketing
University of Auckland
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