Monica Lemalu
Auckland
Summary
Customer Relations Representative with a proven track record at Holiday Inn Hotel, excelling in customer service and problem-solving. Enhanced client satisfaction by streamlining processes, significantly reducing response times. Skilled in risk management, I foster strong relationships through effective communication and empathy, ensuring customer needs are prioritized and addressed promptly.
Overview
1
1
year of professional experience
Work History
Customer Relations Representative
Holiday Inn Hotel
02.2024 - 12.2024
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Education
Bachelor of Commerce - Management And Marketing
University of Auckland
Auckland, NZ11-2027
Skills
- Risk management
- Promotional support
- Customer service
- Problem-solving
Languages
English
Full Professional
Timeline
Customer Relations Representative
Holiday Inn Hotel
02.2024 - 12.2024
Bachelor of Commerce - Management And Marketing
University of Auckland
Similar Profiles
Carlos Ruben MontanezCarlos Ruben Montanez
Maintenance Engineer at Holiday Inn Hotel Renamed to Hampton InnMaintenance Engineer at Holiday Inn Hotel Renamed to Hampton Inn
Kelsey DahringKelsey Dahring
Housekeeper at Holiday Inn Hotel SandtonHousekeeper at Holiday Inn Hotel Sandton
Bernard Junior LungaBernard Junior Lunga
Barista at HOLIDAY INN HOTELBarista at HOLIDAY INN HOTEL
Rose LoloheaRose Lolohea
Sales Assistant at Footlocker RetailSales Assistant at Footlocker Retail
ELAINE PATTONELAINE PATTON
Trade Manager – New Zealand at Brand USATrade Manager – New Zealand at Brand USA