Monica Qi
Wellington,WGN
Summary
Proactive, efficient, and high-quality to accomplish all assigned work. Experienced with developing comprehensive marketing plans that align with business objectives. Utilizes consumer insights and market trends to craft targeted campaigns. Driven professional with proven history in customer service. Known for enhancing customer experiences and fostering team collaboration. Skilled in communication and conflict resolution.
Overview
4
4
years of professional experience
Work History
Marketing Manager
Interlink Immigration Solutions Ltd
06.2023 - Current
- Organizing and conducting advertising campaigns to reach existing and potential customers through appropriate channels
- Supervising and analyse the outcome of marketing activities and target more ideal clients through effective marketing methods.
- Keep updates in latest trends in immigration and education market to ensure our campaigns accurately deliver to potential clients and co-business stakeholders.
- Discussing marketing strategies with director and other colleagues, and assisting them to schedule the marketing campaigns.
- Enhancing our company's brand-value, reputation, driving brand growth.
- Responsible for full preparation and execution of business marketing activities and channels, in close collaboration with company teams and external stakeholders.
Office Administrator Coordinator
Interlink Immigration Solutions Ltd
10.2022 - 05.2023
- Oversaw the successful completion of various projects by coordinating tasks among staff members and monitoring progress.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced client satisfaction by efficiently processing immigration applications and providing timely updates on case status.
- Validated immigration documents, asked questions and reported discrepancies to the senior director (Immigration Adviser) for further review.
- Fill in the visa application forms according to the clients' personal information.
- Provided ongoing support to clients throughout the immigration process, addressing any concerns or questions promptly and professionally.
- Collaborated with other colleagues to identify the clients' individual background and confirm their circumstances.
English & Math Teacher
New Channel
02.2022 - Current
- Adapted teaching style to accommodate diverse learning needs, resulting in improved academic performance for all students.
- Encouraged critical thinking and problem-solving to help students develop mathematical reasoning.
- Developed innovative lesson plans to engage students in English language learning.
- Developed effective assessment strategies for measuring student progress in alignment with instructional goals.
- Collaborated with colleagues to create interdisciplinary lesson plans, promoting a deeper understanding of mathematical connections across subjects.
Tutor
New Channel
11.2020 - 01.2022
- Tutored all ages students in TOFEL & IELTS English tests
- Tutored senior & junior school students in AP & A-Level & IGCSE Math and saw at least ten of them get passing grades for their final.
- Communicated and tracked their proceedings with their parents
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Education
Master of Arts - Management in Communication
Massey University
Wellington, NZ06-2023
Bachelor of Arts -
University of Canterbury
07.2020
Skills
- Customer relationship management (CRM)
- Marketing campaigns
- Customer service
- Teamwork and collaboration
- Problem-solving
- Work coordination
- Scheduling and planning
Languages
English
Chinese
Japanese
Intermediate (B1)
Accomplishments
- Collaborated with team in the development of business expansion.
- Communication with clients in a timely manner.
- Used Microsoft Office suits to develop inventory tracking spreadsheets.
Software
Microsoft Office
Adobe
Timeline
Marketing Manager
Interlink Immigration Solutions Ltd
06.2023 - Current
Office Administrator Coordinator
Interlink Immigration Solutions Ltd
10.2022 - 05.2023
English & Math Teacher
New Channel
02.2022 - Current
Tutor
New Channel
11.2020 - 01.2022
Bachelor of Arts -
University of Canterbury
Master of Arts - Management in Communication
Massey University
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