Monica Xie
Lincoln,Canterbury
Summary
Have over 16 years customer service experiences in retail industry.
I considered myself a hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Resourceful and experienced worker offering expertise in customer service. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service officer position. Ready to help team achieve company goals.
Passionate Resilience Responsibility are the three Keys for me to work in customer service industry.
Overview
20
20
years of professional experience
Work History
Sales Representative
Swarovski International NZ
06.2019 - 05.2021
- Organised store displays
- Cash handling
- Developed excellent service to customers
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Prioritized helping customers over completing other routine tasks in store.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
Assistant Store Manager
Restaurant Brands NZ
04.2004 - 03.2010
- Customer service and sales
- Cash handling
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Preschool Reliever
Best Start Education
03.2013 - 02.2015
- Childcare between age 0.3-5
- Organized snack time and playtime
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Supervised children during in-classroom activities and on playground.
- Provided support during mealtimes to ensure proper nutrition while teaching table manners and social skills.
- Supported children''s social and emotional development through positive reinforcement and individualized attention.
- Helped teacher prepare instructional material and displays.
- Taught children with creative approaches, methods, and techniques.
Shop assistant
Sockburn bakery
06.2002 - 01.2004
- Customer service in the front of the shop
- Prepared everything before the shop opened.
Sales Representative
Michael Hill Jewellers
10.2018 - 03.2019
- Trained and mentored new sales representatives.
- Developed strong rapport with customers and created positive impression of business.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and implemented sales strategies to increase profits.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used customer insights to develop innovative sales strategies to increase sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Franchise Owner
Green Acres Cleaning
03.2013 - 05.2017
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Increased business with improved marketing and customer service strategies, resulting in $10,000 in revenue in 2 Years.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
Casual Preschool Reliever
Randstad Education
08.2022 - 10.2022
Education
Diploma of Commerce -
Lincoln University
01.2005
Skills
- Full driver’s licence
- EFTPOS and point-of-sale systems
- Communication – in my role at Michael Hill Jeweller and Swarovski international I regularly interact with customers to find the best product for them Satisfied with customers
- Team management – at Restaurant Brands I lead a team of fifteen Since I started as assistant manager our sales have increased
- Self-management – in my roles at Michael Hill and Swarovski I was trusted to work independently and regularly become a top sale
- Cash handling- at all my roles for the past Cash handling was always the basic skill
References
- Tony Drew, Manager, Pizza Hut, Tdrew_nz@hotmail.com,0274378047
- Yolanda Li, colleague, Swarovski, 02102958978，Yolanda.li125@outlook.com
Hobbies and Interests
I am a regularly active person and enjoy running, playing tennis in my spare time.
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Casual Preschool Reliever
Randstad Education
08.2022 - 10.2022
Sales Representative
Swarovski International NZ
06.2019 - 05.2021
Sales Representative
Michael Hill Jewellers
10.2018 - 03.2019
Preschool Reliever
Best Start Education
03.2013 - 02.2015
Franchise Owner
Green Acres Cleaning
03.2013 - 05.2017
Assistant Store Manager
Restaurant Brands NZ
04.2004 - 03.2010
Shop assistant
Sockburn bakery
06.2002 - 01.2004
Diploma of Commerce -
Lincoln University
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