Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
References
Timeline
Generic

Monica Vashti Warnac Casquejo

Hamilton,New Zealand

Summary

I have over four years of work experience in the hospitality industry, which is a fast-paced, high-energy environment. I am looking for new opportunities and would like to develop additional skills while giving myself the opportunity to grow both personally and professionally by working in the retail industry. I am highly motivated with desire to take on new challenges. Strong skills include effective communication, work ethic, adaptability, problem-solving, and team collaboration. Proficient in handling multiple tasks simultaneously while maintaining a welcoming store atmosphere. Adept at working effectively, unsupervised, and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Supervisor

McDonald's
, Hamilton
06.2024 - Current
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

FOH/Lead Barista

Muffin Break
, Palmerston North
11.2023 - 04.2024
  • Trained new staff on proper service techniques, safety procedures, and restaurant policies.
  • Ensured compliance with all health and safety regulations.
  • Managed cash register operations during peak hours of business.
  • Balanced daily receipts and prepared bank deposits in accordance with established accounting protocols.

Front of House Employee

Rangoli Indian Restaurant
, Levin New Zealand
12.2022 - 10.2023
  • Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
  • Provided take-out services to customers who preferred to dine offsite.
  • Adhered to all health code regulations when handling food items or beverages.
  • Answered phone calls, took reservations, and answered inquiries.
  • Greeted customers and provided friendly customer service.

Crew Member

McDonald's
Levin, New Zealand
12.2021 - 10.2022
  • Maintained an organized work area to ensure efficient operations.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.

Front of House Employee

Whispers Cafe
Levin, New Zealand
07.2020 - 07.2021
  • Performed opening and closing duties such as counting money, organizing supplies.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
  • Enforced safety protocols within the restaurant environment at all times.

Retail Assistant

Gaisano Grand Mall
, Carcar City, Philippines
11.2016 - 11.2017
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Assisted customers with product selection, answered queries and provided advice.
  • Operated cash registers efficiently during peak hours of business.
  • Processed payments using cash register, credit card machine and POS system.

Education

Bachelors Degree - Nursing

Universal College of Learning
Palmerston North
12-2024

High School Diploma -

Foxton, NZ
Foxton, NZ
12-2022

Skills

  • Time management
  • Problem solving
  • Customer service
  • Team collaboration
  • Cash handling accuracy
  • Product knowledge expertise
  • Sales promotion
  • Multitasking
  • Effective communication
  • Adaptability and resilience

Certification

Level 3 NCEA Certificate Excellence

University Entrance

Dux Award

NZ Certificate in Food and Beverage Service

Health and Safety, Food Safety - McDonald's

Level 2 NCEA Certificate Excellence

Level 1 NCEA Certificate Excellence

Accomplishments

  • Level 3 NCEA Certificate – Dux Award
  • Level 2 NCEA Certificate - Excellence
  • Level 1 NCEA Certificate - Excellence
  • Junior Dux Award

References

Shirley Buxton

Owner, Muffin Break

shirley.buxton@inspire.net.nz

021940142

References

Andrew Gallagher

Andrew.gallagher2002@gmail.com
0272465043

Timeline

Shift Supervisor

McDonald's
06.2024 - Current

FOH/Lead Barista

Muffin Break
11.2023 - 04.2024

Front of House Employee

Rangoli Indian Restaurant
12.2022 - 10.2023

Crew Member

McDonald's
12.2021 - 10.2022

Front of House Employee

Whispers Cafe
07.2020 - 07.2021

Retail Assistant

Gaisano Grand Mall
11.2016 - 11.2017

Bachelors Degree - Nursing

Universal College of Learning

High School Diploma -

Foxton, NZ

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Monica Vashti Warnac Casquejo