Painting, cooking, travelling, crafting, teaching, listening music, photography, camping, yoga, beauty therapies
Monika Balar
Mount Albert
Summary
Customer service professional well-versed in managing front-of-house operations. Known for enhancing guest satisfaction and streamlining service processes. Reliable team player who adapts to changing needs effortlessly, ensuring smooth operations and positive guest experiences.
Overview
10
10
years of professional experience
Work History
Front of House Associate
Ricksha Indian Restaurant and Movenpick Ice Cream Parlour
03.2024 - Current
- Warmly greet and seat guests, manage reservations, and ensure a welcoming atmosphere.
- Take and relay food and beverage orders accurately, including Indian cuisine and Mövenpick ice cream offerings.
- Provide attentive service, address guest inquiries, and ensure a memorable dining experience.
- Process transactions efficiently and accurately.
- Maintain cleanliness and organization of the dining area, ensuring a pleasant environment.
- Collaborate with kitchen and bar staff to ensure smooth operations.
- Promote menu specials and dessert options to enhance guest satisfaction and sales.
- Adhere to food safety and hygiene standards.
Sales person
Surat superstore
08.2022 - 12.2023
- Greeted and assisted customers, providing product recommendations and resolving queries.
- Maintained excellent knowledge of store products to drive sales and meet customer needs.
- Monitored inventory and assisted in stocktaking and reporting.
- Ensured the store remained clean, organized, and welcoming at all times.
- Worked collaboratively with team members to ensure smooth store operations.
- Addressed customer complaints professionally, ensuring customer satisfaction and loyalty.
Customer representative
Craftroots
02.2015 - 05.2018
- To communicate with clients and ensure satisfaction.
- To attend to customer inquiries and requests.
- Demonstrate the full selection of products to clients.
- To arrange exhibitions in different cities or regions.
- Assist customers with the checkout process.
Education
Bachelor of Engineering - Graphic design engineering
Veer Narmad South Gujarat University
Surat, GJ01.2022
Diploma of Engineering - Architecture engineering
Government Polytechnic for Girls, GTU
Ahmedabad, GJ01.2017
Skills
- Customer service expertise
- Time management skills
- Multi-tasking
- Planning and organizing
- Phone etiquette
- Sales Techniques
- Team Collaboration
- Adaptability
- Food safety awareness
- Point of sale systems
- Cash handling proficiency
- Teamwork and collaboration
- Guest relations
- Customer satisfaction
- Professional appearance
- Reservation management
Interests
Timeline
Front of House Associate
Ricksha Indian Restaurant and Movenpick Ice Cream Parlour
03.2024 - Current
Sales person
Surat superstore
08.2022 - 12.2023
Customer representative
Craftroots
02.2015 - 05.2018
Diploma of Engineering - Architecture engineering
Government Polytechnic for Girls, GTU
Bachelor of Engineering - Graphic design engineering
Veer Narmad South Gujarat University
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