Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Monika Burugu

45 Pharazyn Street, Melling

Summary

I bring over 5 years of extensive coordination and administrative experience, excelling in complex project management. My strengths include organizing meetings, events, and managing finances with precision. I'm a proactive team player who thrives in dynamic environments, excelling under pressure and consistently meeting deadlines. My strong communication and proofreading skills enhance my ability to work independently. Fluent in Hindi, Telugu, Tamil, and English, I engage effectively with diverse audiences. Committed to the Ministry's goals and principles, I take ownership of my work and foster inclusivity, diversity, and safety in alignment with leadership expectations. Coordinator/Administration Expertise: Proven track record in coordinating and providing administrative support for complex programs, demonstrating your ability to streamline processes and ensure efficient operations. Organizational Mastery: Possess high levels of organization and exceptional prioritization skills, thriving in environments with pressure and dynamic changes. You consistently meet deadlines while maintaining order in ambiguity. Team Collaboration: A positive and personable team player who excels at establishing, nurturing, and maintaining respectful and effective working relationships with stakeholders, ensuring seamless collaboration to achieve shared goals. Independence and Initiative: Self-motivated and capable of working independently, taking the initiative to solve problems and drive projects forward effectively. Effective Communication: Strong and effective communication skills that encompass both verbal and written communication. You are adept at conveying information clearly and concisely. Detail-Oriented: Exhibit excellent proofreading skills, with the confidence to review and understand technical documents, ensuring precision and accuracy in all aspects of your work. Clinical Trials and Public Health Knowledge: Familiarity with the clinical trials sector and public health system, providing valuable insights and expertise in navigating the specific challenges of the role. Business Case Development: Experience in business case development, which could prove advantageous for strategic decision-making within the organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

HEAD RECEPTION/FRONT OFFICE CO-ORDINATOR

Lumino - Symes De Silva
06.2022 - Current
  • Deliver a world-class patient experience with every patient, every day by creating a welcoming and warm environment
  • Manage patient check-ins and check-outs while supporting the clinical team in patient education and treatment plan comprehension
  • Aligning with Lumino's values, actively contribute to practice and companywide initiatives to enhance patient care, attract exceptional clinicians and support teams, and provide unique training and networking opportunities, all while promoting a positive and proactive approach to oral health
  • Proactively manage patient appointments for an optimal patient experience and practice revenue, maintain up-to-date patient records in Exact, and oversee patient recalls and treatment plan follow-ups
  • Promote workplace safety by monitoring, encouraging safe behaviour among colleagues, promptly reporting incidents and near misses, and actively participating in safety training and the proper use of safety equipment
  • An excellent team player who willingly shares knowledge, supports colleagues, and leads by example, actively contributing to the team's success.

BRANCH SUPERVISOR

Capital Dental Clinic
10.2018 - 06.2022
  • Patient communication and administration, including appointment coordination, record-keeping, inquiries, email management, and social media
  • Comprehensive dental practice administration, including patient data entry, appointment management, treatment planning, oral health promotion, financial oversight, and claims processing for various organizations
  • Prepare weekly reports and coordinate meetings, including professional development course meetings
  • Liaise with Dental Assistants to ensure adherence to infection control protocols, maintain related records, and provide training for new assistants.

DENTAL ASSISTANT AND RECEPTIONIST

Capital Dental Clinic
02.2017 - 10.2018
  • Support dentists and dental hygienists in emergencies and procedures, including recording treatment details, x-rays, medical histories, vital signs, and postoperative instructions
  • Deliver excellent patient care, assist with infection control, maintain equipment, and manage supplies and inventory.

General Dentist

Chaitanyapuri Dental Clinic
04.2016 - 11.2016
  • Lead the development and implementation of cutting-edge patient care initiatives
  • Earned patient recognition for promoting strong dental hygiene through continuous education and advocacy of preventive oral healthcare
  • Skillfully perform a comprehensive range of treatments, encompassing routine restorative procedures, extensive cosmetic work, and specialized prosthodontics and endodontics
  • Design customized treatment strategies for patients grappling with conditions such as periodontal disease, tooth decay, TMJ, and various dental issues.

Education

GRADUATE DIPLOMA - HEALTH SERVICE MANAGEMENT

Ntec College
2017

Bachelor of Science - Dentistry

SVS Institute of Dental Sciences
India
03.2016

Skills

  • Coordinator/Administration Expertise
  • Organizational Mastery
  • Team Collaboration
  • Independence and Initiative
  • Effective Communication
  • Detail-Oriented
  • Clinical Trials and Public Health Knowledge
  • Business Case Development

Accomplishments

  • Papers I have studied: - Health Promotion in NZ and Health inequalities
  • Managing Service Delivery in Health Sector
  • Facilitating Training and Development
  • Health policies and systems of New Zealand
  • Managing Enterprise in Health Sector
  • Managing Finance in Health
  • Personal and Team effectiveness
  • Change management and conflict management
  • Facilitating Training and Development
  • Research: Oral Care for elderly people in rest homes
  • BACHELORS OF DENTAL SURGERY (BDS)
  • Svs Dental College, India | 2016

Affiliations

MEMBERSHIPS - Professional registration - State Dental Council, India - Member of New Zealand Society of Endodontics - Member of Australian Dental Council

Certification

  • Advance First Aid Training - Sep 2023-2025

Timeline

HEAD RECEPTION/FRONT OFFICE CO-ORDINATOR

Lumino - Symes De Silva
06.2022 - Current

BRANCH SUPERVISOR

Capital Dental Clinic
10.2018 - 06.2022

DENTAL ASSISTANT AND RECEPTIONIST

Capital Dental Clinic
02.2017 - 10.2018

General Dentist

Chaitanyapuri Dental Clinic
04.2016 - 11.2016

GRADUATE DIPLOMA - HEALTH SERVICE MANAGEMENT

Ntec College

Bachelor of Science - Dentistry

SVS Institute of Dental Sciences
  • Advance First Aid Training - Sep 2023-2025
Monika Burugu