Monika Cichorz
Auckland
Summary
I’m an experienced and detail-focused professional with a strong background in managing warehouse and logistics operations. I’m skilled at improving processes and making workflows more efficient. People recognize me for my good communication and organizational skills, as well as my ability to solve problems effectively. I’m known for being reliable, hardworking, and committed, often praised for leading teams successfully and meeting operational targets. I have hands-on experience with inventory management, cost control, scheduling, and tracking KPIs. I also work closely with suppliers and external partners to ensure deliveries arrive on time and the supply chain runs smoothly. My goal is to support teamwork and bring practical solutions that help the warehouse run efficiently and grow.
Overview
15
15
years of professional experience
Work History
Warehouse Operations Team Lead
Sealegs International Limited
07.2022 - Current
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
- Developed and implemented training programs for new team members, fostering skill development.
- Monitored project progress, ensuring alignment with organizational goals and timelines.
- Analyzed performance metrics to inform decision-making and optimize resource allocation.
- Coached team members in techniques necessary to complete job tasks.
- Assisted in recruitment to build team of top performers.
- Collaborated with stakeholders to identify process improvements and drive strategic initiatives.
- Spearheaded initiatives that reduced operational costs while maintaining service quality standards.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Front Line Manager
Kmart Australia
10.2021 - Current
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Responded quickly to meet customer needs and resolve problems.
- Conducted staff meetings to relay general information or to address specific topics.
- Restock inventory
Coordinator
Kmart Australia
01.2021 - 09.2021
- Prioritized projects, effectively meeting critical deadlines.
- Handled administrative tasks for team members, helping projects run smoothly.
- Managed tasks across team to deliver projects on time and under budget.
- Furnished team members with supplies and resources to complete tasks.
- Collaborated with department leads and senior management to coordinate operations and drive improvements.
Shopkeeper
Kmart Australia
06.2020 - 01.2021
- Tracked store inventory and ordered new products to prevent shortages.
- Implemented loss prevention strategies, alleviating shrink.
- Stocked and organized products in storage spaces and retail shelves.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
Store Team Member
Kmart Australia
10.2018 - 06.2020
- Exchanged merchandise for customers and accepted returns.
- Cleaned shelves, counters and tables.
- Watched for and recognized security risks and thefts.
- Inventoried stock and requisitioned new inventory.
- Described merchandise and explained use, operation and care of merchandise to customers.
- Answered questions regarding store and merchandise.
Receptionist Assistant
Jouyet &De Groot Shoonmaakbedrijven B.V.
04.2010 - 03.2015
- Transmitted information and documents to customers via computer and mail.
- Answered questions about organization and provided callers with address, directions and other information.
- Complied with privacy and confidentiality policies when communicating with callers and guests.
- Ordered stationery and coffee supplies to restock inventory.
Education
Bachelor of Science - International Economics
WSB Universities
GDANSK-POLAND09.2004
High School Diploma - undefined
Economic High School Nr 2
06.2000
Skills
- Operational excellence
- Forecasting
- Workforce planning
- Documentation
- KPI tracking
- Logistics coordination
- Cost control
- Analytical thinking
- Multitasking
- Staff supervision
- Scheduling coordination
- Self motivation
Languages
Polish
Native or Bilingual
English
Professional Working
Timeline
Warehouse Operations Team Lead
Sealegs International Limited
07.2022 - Current
Front Line Manager
Kmart Australia
10.2021 - Current
Coordinator
Kmart Australia
01.2021 - 09.2021
Shopkeeper
Kmart Australia
06.2020 - 01.2021
Store Team Member
Kmart Australia
10.2018 - 06.2020
Receptionist Assistant
Jouyet &De Groot Shoonmaakbedrijven B.V.
04.2010 - 03.2015
High School Diploma - undefined
Economic High School Nr 2
Bachelor of Science - International Economics
WSB Universities
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