Monika Dhillon
Waikato
Summary
With over 9 years at Fonterra, including 5 years in HR/Payroll, I have developed strong foundation in payroll systems and ensuring compliance for both the NZ and AU payroll, including the Time & Attendance system. As an Awhina Product Owner, I have gained extensive knowledge of ServiceNow, driving improvements and optimizing its functionality. I am skilled in streamlining processes, and delivering solutions while maintaining accuracy and attention to detail.
Overview
9
9
years of professional experience
Work History
Product Owner/Technical Lead
Fonterra
12.2020 - Current
- Implementation of the Awhina portal
- Developed roadmaps outlining the Service Now vision, goals, and milestones for successful execution.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Owned and prioritized Service Now backlog.
- Investigate and implement new functionality
Process and Performance Lead
Fonterra
05.2019 - 12.2020
- Supported the lead team in reporting and audit items that needed to be completed in HR
- Developed dashboards/reports to address specific business needs and support decision-making processes.
- Managed multiple process improvement projects within HR simultaneously, prioritizing tasks effectively to meet critical deadlines
- Engage with leads on prioritisation of the improvements backlog
Workforce & Reporting Analyst
Fonterra
12.2017 - 05.2019
- Developed custom reports to address specific business needs and support decision-making processes.
- Completion of processes/projects like BCM Incentive payments, Kronos meal break project
- Completing reconciliation between Payroll and General Ledger
- Manage continuous improvement aspects - review and enhance current processes (e.g. Service Allowance process)
- Supply workforce information to stakeholders on a regular, on going basis as required from systems such as Payroll, SAP and Kronos
Senior Payroll Officer
Fonterra
03.2016 - 12.2017
- Experience with both NZ and AU payroll systems
- Streamlined payroll processes by implementing efficient timekeeping and employee data management systems.
- Liaised with external auditors to provide necessary documentation and ensure seamless financial reviews.
- Managed complex payroll tasks for over 1000 employees, including benefit deductions, and overtime pay calculations.
- Improved efficiency of weekly payroll processing by automating certain manual tasks
- Maintained strict confidentiality when handling sensitive employee information to uphold ethical standards.
- Trained junior payroll staff members on best practices to maintain consistency within the department.
Education
Bachelor of Economics & Finance -
RMIT University
MelbourneSkills
- Business analysis including reporting and data validation
- Stakeholder relationship management
- Workflow/Process optimization
- Payroll administration experience
- Product backlog management
- Microsoft Excel
Languages
Punjabi
Timeline
Product Owner/Technical Lead
Fonterra
12.2020 - Current
Process and Performance Lead
Fonterra
05.2019 - 12.2020
Workforce & Reporting Analyst
Fonterra
12.2017 - 05.2019
Senior Payroll Officer
Fonterra
03.2016 - 12.2017
Bachelor of Economics & Finance -
RMIT University
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