Summary
Overview
Work History
Education
Skills
Analysis And Problem Solving
Customer Focus
Self Management
Personality Strengths
References Available
Disclaimer
Timeline
Generic

Monika Gill

12 Albert Wills Avenue Halswell, Christchurch ,Canterbury

Summary

To secure a position in rapid and growing organization that will utilize my skills and to become an indispensable part of the organization by providing hard work and sincerity. I have been working as a Receptionist and a housekeeping Supervisor in a Motel from December 2017 to 2021 and after I have started working with medstaff as caregiver in different rest homes in Christchurch. I have strong leadership quality with leading from front attitude. I make sure to get the job done with high standard to meet customer expectations and within company budget.

Overview

10
10
years of professional experience

Work History

Caregiver

Medstaff On Call
03.2021 - Current
  • Assisted patient with activities of daily living, promoting independence and quality of life.
  • Assisted patient with full hoist, Standing Hoist and Ceiling Hoist.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with patient to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.

Receptionist and Housekeeping Supervisor

Urbanz Accommodation
12.2017 - 01.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Cleaner

Paramount Cleaning Services
08.2016 - 02.2017
  • Experience in all types of cleaning

Staff Nurse and Receptionist

Santokh Nursing Hospital
07.2014 - 05.2015
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
  • Assessed physical, psychological, physiologic, and cognitive status of patients.
  • Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Implemented medication and IV administration, catheter insertion, and airway management.

Education

Skills

  • Proven experience in developing and maintaining relationships with external providersEffective in nurturing a contact baseUnderstand cultural, gender and ethical issues in a sensitive, tactful and respectful manner

Analysis And Problem Solving

  • Is a sound decision maker and demonstrates a high level of analytical thinking
  • Able to prioritise and approach problems proactively and intuitively to generate solutions
  • Able to identify, approach and develop contacts to meet requirements
  • Effective in looking at facts

Customer Focus

  • Respond expediently and effectively to customer expectations
  • Able to appreciate input from customers and influence their responses
  • Adept at setting goals, objectives and standard
  • Monitor and modify behaviour accordingly to suit setting and expectations

Self Management

  • Proven self-management ability and able to recognise and deal with personal stresses and pressures without them adversely affecting quality and output of work
  • Strengths in time management particularly in prioritising urgent and important tasks
  • Accurate and expedient in work output and take ownership of work allocated

Personality Strengths

  • Good Leadership
  • Have a can do attitude
  • Excellent learning skill
  • Easy adaptability to change situations

References Available

True

Disclaimer

I hereby declare that the information given above is true to the best of knowledge and belief.

Timeline

Caregiver

Medstaff On Call
03.2021 - Current

Receptionist and Housekeeping Supervisor

Urbanz Accommodation
12.2017 - 01.2021

Cleaner

Paramount Cleaning Services
08.2016 - 02.2017

Staff Nurse and Receptionist

Santokh Nursing Hospital
07.2014 - 05.2015

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Monika Gill