Summary
Overview
Work History
Education
Skills
Timeline
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Monika Mammon

Papatoetoe,AUK

Summary

A highly organized and detail-oriented Coordinator with diverse experience across import, logistics, and operations. Proven ability to manage shipments, oversee inventory, process financial transactions, and maintain precise records. Thrives in fast-paced environments, ensuring smooth workflows and effective communication between teams and stakeholders. Dedicated to streamlining processes, enhancing efficiency, and delivering top-tier customer service.


Overview

4
4
years of professional experience

Work History

Shipping Co-ordinator

Iveco Trucks Ltd
12.2024 - Current
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
  • Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
  • Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
  • Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
  • Generated end-of-day reports covering shipments, productivity, and financial totals.
  • Reviewed paperwork to determine priorities and set schedules.
  • Coordinated with sales and production teams to ensure timely fulfillment of orders.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

Dispatch Specialist

Iveco Trucks Ltd
02.2023 - 11.2024
  • Increased customer satisfaction by consistently providing clear instructions to drivers regarding routes, schedules, and special considerations.
  • Managed a high volume of incoming calls, prioritizing requests based on urgency and resource availability.
  • Collaborated effectively with other departments to address escalated customer concerns or logistical challenges as they arose.
  • Maintained a high standard of professionalism under pressure, ensuring the consistent delivery of quality service even during crisis situations.
  • Maintained detailed records of call logs, incident reports, and dispatcher actions to support ongoing analysis and improvement efforts.

Inventory & Logistics

Fliway - NZ post
01.2021 - 01.2023
  • Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
  • Trained and supervised employees in inventory management best practices, improving overall team performance.
  • Performed data entry and completed proper paperwork.
  • Conducted research to address shipping errors and packaging mistakes.

Education

NZ Diploma in Business Level 6 - Leadership & Management

Premier Institute
Auckland, NZ
08-2018

NZ Diploma in Business Level 5 -

Edenz College
Auckland, NZ
11-2016

Skills

  • Shipping procedures
  • Documentation skills
  • Customer service
  • Invoice processing
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking Abilities
  • Active listening
  • Inventory counts
  • Computer literacy
  • Adaptability and flexibility
  • Multitasking

Timeline

Shipping Co-ordinator

Iveco Trucks Ltd
12.2024 - Current

Dispatch Specialist

Iveco Trucks Ltd
02.2023 - 11.2024

Inventory & Logistics

Fliway - NZ post
01.2021 - 01.2023

NZ Diploma in Business Level 6 - Leadership & Management

Premier Institute

NZ Diploma in Business Level 5 -

Edenz College

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Monika Mammon