Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
References
Certification
Timeline
Generic
Monika Rana

Monika Rana

Lincoln,New Zealand

Summary

I am seeking a position with a stable and profitable organization where I can be a team member and fully utilize my career experience.
Interpersonal Skills: Confident and adept in managing customer service experiences.
Personal Management: Demonstrates initiative and the ability to take responsibility, make decisions, and achieve commendable results. Proven work planning skills, motivated with business acumen and a willingness to embrace challenging roles. Tech-savvy, a quick learner with technical know-how, social media expertise, and sales abilities to support and drive substantial growth..

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Member

Burger king
New Zealand
05.2018 - 01.2020
  • Greet customers, record orders with a consistently positive and helpful attitude, including answering questions about the menu.
  • Monitored expiration dates on food items for freshness assurance.
  • Trained new team members using approved training materials and information.
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Provide pricing and delivery information.
  • Perform customer verification.
  • Assisted customers with product selection and ordering process.
  • Collaborated with team members to maximize productivity and efficiency.

Assistant professor

DRONACHARYA INSTITUTE OD MGT. & TEC.
01.2017 - 12.2017
  • Worked as part of a dedicated professor providing a good education to students
  • Organized examinations
  • Managed activities and functions in institute
  • Keep up to date with the latest information.

HR RECRUITER

Goya agro Industries limitad
India
11.2013 - 12.2016
  • Involved in company recruitment decision making, including policy and Administrative Decisions
  • Planning and implementing recruitment decision and find the best employee for the company
  • Hiring and supervising staff
  • Created a social media presence, work on portal
  • Successfully project managed and understand the company requirement.

Checkout Operator

New world
New Zealand
03.2023
  • Checking customers' ages for restrictions on items like alcohol.
  • Packing and wrapping purchase items.
  • Processing store loyalty cards, coupons, and vouchers.
  • Spending time away from the till, filling shelves, checking stock, or working on a customer service desk.
  • Verified payments and electronic funds accuracy to protect involved parties.
  • Packed and bagged products according to customer preferences.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Answered customers' questions about products, prices, and availability.
  • Identified customer needs and promoted matching targets to enhance store revenue.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Picking and packing for online customers.
  • Monitors the self-checkout lanes.
  • Performs various customer service duties.
  • Performs cleaning duties in day-to-day shift.
  • Assists customers in the processing of transactions through the self-service area.
  • Followed store policies regarding returns, refunds, discounts.
  • Monitored self-checkout users to identify problems and maintain store security.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Prepared hot and cold coffee drinks according to customer specifications.
  • Handling lotto.
  • Verified customers' age before selling lottery tickets.
  • Answered questions about gaming rules and policies.

Education

MASTERS IN BUSINESS ADMINISTRATION - HUMAN RESOURCE

Kurukshetra University
01.2013

Skills

  • Confident
  • Skilled in managing
  • Customer service experience
  • Initiative
  • Ability to take responsibility
  • Make decisions
  • Achieve good results
  • Planning
  • Organizing
  • Time management
  • Pays attention to detail
  • Good level of verbal communication skills
  • Good level of written communication skills
  • Keeping up to date with the latest Technologies

Personal Information

  • Date of Birth: 05/16/91

Hobbies and Interests

  • Very energetic with good thoughts
  • Motivated person Patient, determined and detail-oriented
  • Strategic thinker and a problem-solver

References

Available on request

Certification

liquor controller qualification

lotto certificate

Timeline

Checkout Operator

New world
03.2023

Team Member

Burger king
05.2018 - 01.2020

Assistant professor

DRONACHARYA INSTITUTE OD MGT. & TEC.
01.2017 - 12.2017

HR RECRUITER

Goya agro Industries limitad
11.2013 - 12.2016

MASTERS IN BUSINESS ADMINISTRATION - HUMAN RESOURCE

Kurukshetra University

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Monika Rana