Exercise, Travel
Monika Wyvill
Customer Service
Auckland,Henderson Valley
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Training Coordinator/ Recruitment Administrator
ON DEMAND LOGISTICS
8 2023 - 2 2024
- Responsibilities include: Providing support and training for warehousing and forklift operations, offering assistance to candidates with employment backgrounds, and delivering health and safety courses
- Ensuring ongoing communication with candidates and offering career guidance and support
- Recruiting truck drivers, forklift operators, and temporary warehouse personnel
- Conducting initial screenings over the phone, scheduling appointments, sending out application links, conducting interviews, and profiling candidates
- Verifying the compliance of submitted documentation
- Assisting clients in finding temporary staff during busy periods
- Engaging with logistics companies, endorsing temporary employees, managing interviews, and handling administrative duties
- This includes working both in the office and remotely, as well as visiting client sites
- Implementing drug screening procedures.
DELIVERY DRIVER
ON DEMAND LOGISTICS
7 2022 - 4 2023
- I excel at delivering food, cleaning products, and freight, as well as picking up and delivering to and from businesses, warehouses, distributors, customs, the airport, and logistics depot
- I effectively communicate with dispatch and clients, strategically plan delivery routes, and efficiently handle administrative tasks
- I am adept at offering delivery options, providing valuable client feedback, and strictly following logbook requirements
- I thrive in adaptable situations, making quick and confident decisions.
TRAFFIC MANAGEMENT
CHEVRON TRAFFIC SERVICES
04.2022 - 09.2022
- Ensuring the safety of workers, adhering to company policies and procedures, following the instructions of site traffic management supervisors, transporting staff, delivering vehicles and equipment to work locations, using signboards and beacons to guide working vehicles, and managing traffic during highway closures and events on call.
REAL ESTATE LICENSEE
BARFOOT & THOMPSON
08.2021 - 05.2022
- The responsibilities include participating in sales meetings and training, conducting cold calls, implementing marketing and promotional campaigns, engaging in real estate sales transactions, conducting market research and analysis, selecting promotional items, providing private viewings to potential buyers, hosting open homes, managing a customer database, and creating marketing flyers.
NMIT POLYTECHNIC WINEMAKING AND VITICULTURE
MARLBOROUGH
09.2020
- Achieving an education in viticulture and winemaking in Marlborough while obtaining valuable hands-on experience in both the winery and vineyard.
CUSTOMER SERVICE
STRAITNZ
11.2019 - 02.2020
- Responsibilities include: Handling customer inquiries for the Bluebridge Ferry company at the Port of Marlborough in person and at the call centre
- Assisting with mooring and releasing the vessel at the berth
- Assisting with loading passenger vehicles onto the ferry and communicating with the ship's crew
- Directing vehicles off the ferry upon arrival at the port and managing traffic
- Loading passenger luggage onto the vessel using a truck
- Driving the van on and off the ferry to assist passengers with mobility needs
- Welcoming travellers at the terminal, checking them in, and managing standby lists.
COMMUNITY SUPPORT
NZCARE
05.2018 - 12.2020
- Supporting clients with their daily routine, future goals, administrative tasks, personal care, and general household duties
- Based in the Blenheim community and Hamilton residential areas.
DIVEMASTER
GO DIVE
12.2017 - 05.2018
- Responsible for guiding dives as a dive master and assisting with diver training, including conducting risk assessments and ensuring compliance with health and safety regulations
- Managed a dive shop, hosted scuba diving events, communicated with crew and customers, and handled bookings and sales for training and dive tours.
FLIGHT ATTENDANT
SWISS
05.2011 - 12.2017
- As a flight attendant, I ensure onboard safety, handle cabin preparations, and coordinate service in both economy and business class
- I receive ongoing training in emergency procedures and medical care while maintaining constant communication with the crew, passengers, and airport staff
- I also handle duty-free sales and have experience working with diverse international crews and aircraft across different continents, including Europe, North and South America, Africa, Asia, and the Middle East.
FLIGHT ATTENDANT
UNITED
06.2007 - 12.2010
- I have experience as a flight attendant and purser on domestic and international flights in the USA
- My responsibilities include onboard safety, cabin preparations, attending to passengers, and coordinating service
- I have ongoing emergency, safety, and medical training and I specialize in German language for customer inquiries and announcements
- I have experience with various aircraft and have worked in the USA, Europe, Asia, and Australia.
CUSTOMER SERVICE
SOUTHWEST
12.2006 - 05.2007
- As a customer service agent at the airport check-in, my responsibilities include warmly welcoming passengers, assisting with ticket sales, managing gate operations, maintaining standby lists, working at the baggage claim area, and efficiently handling lost and found items to ensure a positive travel experience for all passengers.
HOSPITALITY
FRANKFURT
- While pursuing my degree in hospitality at the polytechnic, I have gained valuable experience attending to diverse guests from various industries, including international banking companies, world-famous exhibitions, conferences, events, the major airline hub, and the nearby wine region
- Throughout my studies, I have actively participated in Reservations, Food and Beverage, Banquet, and Housekeeping roles
- Upon graduation, I transitioned into a role as a hotel specialist at the reception, where I excel in making guest bookings and providing exceptional service.
Education
Digital Passport -
Digital and Job-Ready Skills
Standards of Training Certification and Watchkeeping for Seafarers - undefined
Seven Seas Preparatory Academy
Certificate of achievement in drug screening - undefined
ProMed
Business Communications - undefined
Open Polytechnic
Real Estate Salesperson - Level 4 - undefined
Open Polytechnic
Cellar Operations - Level 3; Soil and Plant Science - undefined
NMIT
Work Talk - undefined
English Language Partners
Certificate of Health and Wellbeing - Level 2 - undefined
NZCARE
Certificate Nursing Assistant, Switzerland - undefined
Swiss Red Cross
Divemaster, USA - undefined
PADI
Certificate Tourism Salesperson, Germany - undefined
Academy Allenstein
Degree in Hospitality, Germany - undefined
Polytechnic
High School Diploma, Germany - undefined
High School
Skills
Data Entry
Customer Relations
Data Collection
Appointment Scheduling
Account updating
Paperwork Processing
Microsoft Outlook
Documentation
Coordination
Administrative Support
Money handling abilities
Shipping and Logistics
Certification
First Aid Level 2 St. John
Residence
New Zealand permanent resident
Personal Information
Nationality: US citizen
Volunteer Experience
- Trade Aid Shop, Sales, Picton, 2020
- RDA Horse Riding, Assistant, Cambridge/ Tauranga, 2019
- Scripps Hospital, Information desk, order duties, La Jolla, USA, 2004
Interests
Swimming, Traveling
Health and Wellbeing-related activities. I cook at home and walk and swimming.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCompany CultureCareer advancementFlexible work hoursStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company RetreatsSoftware
Office
Timeline
TRAFFIC MANAGEMENT
CHEVRON TRAFFIC SERVICES
04.2022 - 09.2022
REAL ESTATE LICENSEE
BARFOOT & THOMPSON
08.2021 - 05.2022
NMIT POLYTECHNIC WINEMAKING AND VITICULTURE
MARLBOROUGH
09.2020
CUSTOMER SERVICE
STRAITNZ
11.2019 - 02.2020
COMMUNITY SUPPORT
NZCARE
05.2018 - 12.2020
DIVEMASTER
GO DIVE
12.2017 - 05.2018
FLIGHT ATTENDANT
SWISS
05.2011 - 12.2017
FLIGHT ATTENDANT
UNITED
06.2007 - 12.2010
CUSTOMER SERVICE
SOUTHWEST
12.2006 - 05.2007
Training Coordinator/ Recruitment Administrator
ON DEMAND LOGISTICS
8 2023 - 2 2024
DELIVERY DRIVER
ON DEMAND LOGISTICS
7 2022 - 4 2023
HOSPITALITY
FRANKFURT
Digital Passport -
Digital and Job-Ready Skills
Standards of Training Certification and Watchkeeping for Seafarers - undefined
Seven Seas Preparatory Academy
Certificate of achievement in drug screening - undefined
ProMed
Business Communications - undefined
Open Polytechnic
Real Estate Salesperson - Level 4 - undefined
Open Polytechnic
Cellar Operations - Level 3; Soil and Plant Science - undefined
NMIT
Work Talk - undefined
English Language Partners
Certificate of Health and Wellbeing - Level 2 - undefined
NZCARE
Certificate Nursing Assistant, Switzerland - undefined
Swiss Red Cross
Divemaster, USA - undefined
PADI
Certificate Tourism Salesperson, Germany - undefined
Academy Allenstein
Degree in Hospitality, Germany - undefined
Polytechnic
High School Diploma, Germany - undefined
High School