Monique Dednam
Cockle Bay,AKL
Summary
Secure a responsible challenging career opportunity to fully utilize my skills, while making a significant contribution to the success of the company and my own development. Personable and dedicated Customer Service Administrator all rounder. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Service Advisor
John Andrew Ford Grey Lynn
08.2020 - 01.2021
- Explained amount for expected services and provided detailed answers to customer questions.
- Followed up with existing customers regarding past services performed on their vehicles.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Updated databases with new and modified customer data.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Researched coverages under warranties and determined requirements for coverage.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Examined records and papers to verify warranty and service contract coverage.
Sales Administration Coordinator
Monument Toyota
08.2018 - 11.2019
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Branch Vehicle Sales Coordinator
Killarney Toyota
05.2010 - 07.2017
- Prepared detailed expense reports for all departmental activities.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Enhanced performance through collaboration with diverse teams.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team events to promote a positive work environment.
- Organized teams and resources to optimize timely deliverables.
- Facilitated communication between different departments in order to resolve issues quickly.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Developed policies and procedures related to departmental operations ensuring compliance with applicable laws and regulations.
- Monitored inventory levels and ordered additional supplies as needed.
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
- Planned and managed operations to achieve objectives within budgets.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administration Coordinator
Honeydew Toyota
03.2007 - 04.2010
- Developed effective procedures for data entry, document control and record keeping.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Ensured compliance with company policies regarding safety regulations in the workplace.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Maintained confidentiality of sensitive information at all times.
- Updated databases with contact details of customers or other stakeholders.
- Maintained office supplies by checking inventory and ordering items.
- Prepared agendas and took notes at meetings to archive proceedings.
- Created reports in Excel on a regular basis to track departmental progress.
- Reviewed incoming invoices for accuracy before forwarding them for approval.
National Customer Service Administrator
Nestle Health Science
04.2021
- As a CS Administrator within a distribution center of nutritional supplements I add value to our customer base through exceptional customer service, managing the outsourcing of all deals and manufacturer sales promotions, providing support to the in-field sales team and working alongside our warehouse
- My duties include: Process customer orders by phone, fax, EDI, online and email
- Work closely with warehouse & customers to ensure that orders are received in accordance with agreed schedules to drive profitable growth
- Facilitate delivery disputes and manage back-order processes
- Utilize monthly applied sales promotional packs to ensure key selling messages are communicated
- Facilitate new accounts setup and maintain existing relationships in accordance with the business plan
- Attend to Process customer requests for credit and initiate credit documentation
- Facilitate Point of Sale from ordering to dispatching to customers
- Facilitate strong working relationships with all external suppliers
- Facilitate practical, positive working relationships with all warehouse employees and other internal customers
- Sales Support to area sales representatives in North & South Island
- Liaise with warehouse on matters related to customer orders and set priorities as required
- Manage reception area and associated duties
- Maintain brand pricelist and trade deal sheets.
Education
NZ Diploma in Business - Human Resources Management
Open Polytechnic
01-2024
Grade 12 (Equivalent to Cambridge Year 13) -
Framesby High School
Certificate in Fundamentals of MS Office -
Damelin
Certificate in Project Management -
Damelin
Certificates in Customer Care & Processes -
Toyota SA
Skills
- Organizational Skills
- Good Time management
- Attention to detail
- Problem solving
- CRM Software
- Customer Relationship Management
- Excellent Communication
- Data Processing
- Conflict Resolution
- Multitasking and Organization
- Order Fulfillment
Additional Information
Originally from South Africa, I have spent large part of my career in Automotive passenger & commercial vehicle sales administration for large franchise dealerships before relocating to NZ in 2019. I am proudly a NZ Resident. With 16 years of administration experience under my belt, I confidently manage a multi-levelled workload with ease, planning, prioritizing multiple deadlines, whilst adopting a proactive approach to problem solving.
Awards
Nestle Health science Oceania best new employee of the year award 2021
References
References available upon request.
Timeline
National Customer Service Administrator
Nestle Health Science
04.2021
Service Advisor
John Andrew Ford Grey Lynn
08.2020 - 01.2021
Sales Administration Coordinator
Monument Toyota
08.2018 - 11.2019
Branch Vehicle Sales Coordinator
Killarney Toyota
05.2010 - 07.2017
Administration Coordinator
Honeydew Toyota
03.2007 - 04.2010
NZ Diploma in Business - Human Resources Management
Open Polytechnic
Grade 12 (Equivalent to Cambridge Year 13) -
Framesby High School
Certificate in Fundamentals of MS Office -
Damelin
Certificate in Project Management -
Damelin
Certificates in Customer Care & Processes -
Toyota SA
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