Monique Ligtenberg
Summary
Dynamic leader with proven success in boosting sales and profitability at Speight's Ale House. Excelled in operations management and team building, enhancing staff performance and guest relations. Implemented effective cost control and inventory management strategies, significantly improving financial outcomes. Skilled in fostering a collaborative environment, driving both team and business success. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Speight's Ale House
07.2024 - 12.2024
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Waitress Supervisor
Speight's Ale House
04.2018 - 12.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
Education
Diploma - Applied Business
Ara Institute of Canterbury
Timaru, NZ09-2016
Skills
- Leadership and team building
- Problem resolution
- Team player
- Inventory management
- Operations management
- Food safety
- Staff scheduling
- Cost control
- Hiring decisions
- Guest relations
- Restaurant promotion
Accomplishments
- Collaborated with team of six band members in the development of Battle of the Bands that successfully ran for four years.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- LCQ Frontline 2019 June
References
- Samantha Brett
2IC - Speight's Ale House
0278791078
- Sam Harpur
Manager - ILT
0279792888
tsharpur@gmail.com
Timeline
General Manager
Speight's Ale House
07.2024 - 12.2024
Waitress Supervisor
Speight's Ale House
04.2018 - 12.2024
- LCQ Frontline 2019 June
Diploma - Applied Business
Ara Institute of Canterbury
Similar Profiles
Ella RobertsonElla Robertson
Waitress/Bar Tender at Speight's Ale HouseWaitress/Bar Tender at Speight's Ale House
Hailey VarnumHailey Varnum
Server at Millers Ale House Bar and GrillServer at Millers Ale House Bar and Grill
Zoe KnopfZoe Knopf
Restaurant Team Member at Miller's Ale HouseRestaurant Team Member at Miller's Ale House