MONIQUE TSANG
Hobsonville,AKL
Summary
Successful Flight Attendant and Booking Agent with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Overview
14
14
years of professional experience
1
1
Certification
Work History
First & Business Class Flight Attendant
Qantas Airways Ltd
, Brisbane
01.2017 - 07.2024
- Delivered premium onboard customer service.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Proficient in building rapport with regular customers.
- Helped passengers feel comfortable by providing requested items and answering questions.
- Ability to maintain a high level of professionalism and integrity under pressure.
Flight Stewardess
Emirates Airlines
, Dubai
01.2013 - 01.2016
- Helped manage unruly passengers when necessary.
- Communicated effectively with pilots regarding any changes in altitude or turbulence.
- Responded promptly to passenger inquiries, concerns, and requests.
Premium Guest Travel Agent
Virgin Airlines
, Brisbane
01.2011 - 01.2014
- Oversaw the complete management of financial transactions concerning travel bookings, including invoicing and ensuring timely payments.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Crafted unique travel packages based on customer needs and desires.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Provided prompt responses to clients' queries and concerns, offering effective solutions whenever necessary.
Education
Diploma - Management & Leadership
International Teacher Training Academy
Gold Coast12-2022
Skills
- Schedule Management
- Conflict Mediation
- Emergency Response Coordination
- Customer Service
- Emergency Care
- FAA Regulations
- First Aid
- Brand Promotion
Languages
Pidgin
Professional
Cantonese
Limited
Certification
- Customer Service Training Course, CX Training
- St John's First Aid Course
- Dangerous Good Handling, Qantas
- Customers with Disabilities, Qantas
- First Aid for Infants & Children, Mater Mothers Hospital
References
References available upon request.
Timeline
First & Business Class Flight Attendant
Qantas Airways Ltd
01.2017 - 07.2024
Flight Stewardess
Emirates Airlines
01.2013 - 01.2016
Premium Guest Travel Agent
Virgin Airlines
01.2011 - 01.2014
Diploma - Management & Leadership
International Teacher Training Academy
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