Monique Van Den Brink

• Facilitated two weekly wellbeing and resilience groups, fostering community support and personal growth.
• Facilitate group discussions and activities while creating safe and inclusive environments.
• Supported individuals at Hope&Co Crisis Café and Te Awhina Acute Mental Health Service, promoting recovery through compassionate care.
• Provide one-to-one support to promote recovery and wellbeing.
• Collaborated with healthcare professionals to enhance individual safety and wellbeing, ensuring comprehensive support during crises.
• Maintain accurate documentation and work collaboratively within a multidisciplinary team.
• Pursued ongoing training to enhance skills and knowledge. through ongoing training.

• Coordinated daily cleaning schedules for staff and managed supplies, optimizing workflow.
• Provided exceptional customer service to guests, fostering a welcoming environment.
• Ensured high presentation standards throughout motel, enhancing guest satisfaction.

• Assisted with medication management, daily living skills, meal preparation, and community engagement to promote independence.
• Supported individuals in community, respite, residential, and recovery settings to enhance their quality of life.
• Adapted to various service needs to provide consistent support.

• Coordinated stock levels to maintain optimal product availability for customers, enhancing shopping experience.
• Managed inventory organization to streamline product retrieval, reducing wait times for customers.
• Monitored stock discrepancies and reported issues to management promptly.
• Tracked shipments and resolved discrepancies with suppliers while responding to customer inquiries about order status, ensuring timely communication.
• Assisted in receiving shipments and verifying product quantities and conditions.
• Implemented layout changes to optimize merchandise display and accessibility and store presentation.
• Supported seasonal merchandising efforts by arranging promotional displays effectively.

Progressed from a Team Member to Key Holder, to Support Manager(2IC) over my 10-year career, demonstrating strong performance, reliability and leadership.

• Leading shifts and supporting daily store operations.
• Coached and trained team members to strengthen skills and service quality.
• Delivering exceptional customer service.
• Supported store operations, leading to improved overall performance.
• Monitored KPIs to track and enhance sales performance.
• Managing high-volume stock deliveries.
• Visual merchandising and store presentation.
• Acted as Store Manager across several branches.
• Lead role in multiple nationwide store refits.

• Customer service
• Merchandising
• Stock replenishment

• Customer service
• Merchandising
• Stock replenishment