Monique van Rensburg

• Document Preparation & Filing: Compiling, formatting, and electronically submitting patent applications, office action responses, and related pleadings to intellectual property offices (such as the USPTO or local patent offices).
• Collaborated with patent attorneys to prepare, format, and submit patent applications, ensuring compliance with intellectual property office regulations.
• Deadline & Docket Management: Tracking critical statutory timelines, maintaining internal docketing databases, generating daily/weekly deadline reports, and ensuring strict compliance with office rules.
• File & Record Maintenance: Organizing and updating physical and electronic patent files, managing correspondence records, and entering new patent, design, or petty patent cases into management systems.
• Client & Office Communication: Acting as a liaison between patent attorneys, inventors, foreign associates, and government IP offices to relay status updates, handle fee payments, and request missing documentation.

Provided administrative and docketing support for high-volume patent portfolio, managing electronic filings, tracking deadlines, and facilitating client communication."

Collaborated with patent attorneys to prepare, format, and submit patent applications, ensuring compliance with intellectual property office regulations."

Maintained and audited electronic file systems, tracked statutory due dates, and coordinated fee payments and communications with foreign associates.

• Meet and greet visitors and point out health and safety guidelines
• Daily break cover for the Receptionist
• Supported Reception functions during high-traffic times.d
• Assist with daily setup and close down of the Reception space (as needed)
• Managing meeting rooms and other shared visitor spaces
• Managed incoming and outgoing mail and courier services to ensure timely deliveries
• Receiving and proactively managing facility requests, either allocating or taking action as appropriate
• Facilitated procurement of necessary supplies to support daily operations.
• Received and managed facility requests by allocating resources.
• Delivered customer service aligned with agreed standards and TEC’s values across the organization
• Proactive identification and management of preventive maintenance issues
• Coordination of the work station assessments process; including the tracking of specialist equipment
• Coordinated maintenance and organization of utility rooms for optimal use.
• Processing catering, travel and accommodation requests in accordance with TEC policies
• Supported Senior Services coordinator in facilities-related tasks.
• Providing cover for other members of the team around facilities management, reception, meeting room and 9th floor kitchen management, visitor care (including Security cards)
• Procured and managed office supplies to maintain operational efficiency

• Loaded all new starters and leavers on Service Now.
• Covered roles for the Business Support team, including reception and service coordinators.
• Facilitated travel booking processes through Orbit.
• Coordinated directorate and team functions, including catering and venue arrangements.
• Partnered with the ICT team to address staff service needs.
• Supported administrative tasks for Tier 4 Managers.
• Scheduled meeting room bookings.
• Diary Management – providing cover for Executive Assistants
• Recorded meeting minutes for accurate documentation.
• Utilized Skype for Business and MS Teams.
• Used Microsoft Teams for collaboration.
• Assisted with Managed Kiritaki communications. project coordination.
• Oversaw document management objectives.
• Procured stationery supplies for team requests.
• Delivered high-quality support to Tier 3 Managers and their teams.
• Maintained files and documents, processed and formatted desktop materials, and edited reports.
• Managed evaluation administration.

• Being the first point of contact for customers
• Provided administrative support to multiple companies as a subcontractor.
• Assisted Human Resources with staff onboarding and administrative tasks to enhance personnel management
• Ordering office supplies
• Maintained accurate records of employee hours
• Handling of company vehicles/Insurance
• Provided support to accounting department
• Invoicing clients/loading disbursements from suppliers on system
• Reconciliation of P&L spreadsheets, company fuel bills and visas
• Created quotes on workflow max to support project estimations and client communications
• Working on program - workflow max
• (10 months)

• Ensure timely filing of patent applications
• Ensured timely filing of patent applications to maintain compliance and protect client interests
• Loaded case information into system for accurate tracking and management of patent applications
• Maintained high attention to detail in all tasks
• Monitoring all emails and correspondence from clients/agents
• Monitored filings to ensure all deadlines were met, safeguarding against potential delays in patent processing
• Preparing high court documentation
• Processed disbursements and generated invoices for clients to ensure accurate billing.
• (10 years)

• Captured medical aid claims in database and resolved client queries
• Assessed Discovery Health member claims against benefit rules and policy limits.
• Reviewed medical authorisations using clinical guidelines and scheme requirements.
• Investigated claim exceptions and escalated complex cases to specialist teams.