Monita Victor
Auckland
Summary
Skilled operations manager with solid experience managing all levels of multiple projects including budgeting, inventory control, and administration to drive profitability and growth. High-energy Housekeeping Manager successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through Number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Premier Aluminium Joinery
- Collaborated with management staff in meetings, took meticulous notes and distributed minutes to attendees.
- Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
- Oversaw invoicing and billing functions, achieving consistent and accurate payments.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Answering calls with general requirements.
Inbound healthline customer service
Whakarongorau Aotearoa
01.2022
- Answered incoming calls and provided highest professionalism and knowledgeable service to every service user.
- Coordinated with service user and healthcare professionals to meet patient needs.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
Inbound call centre agent
Flybuys Australia
01.2022
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximise efficiency.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Managed high-volume of inbound customer calls.
- Explained key information regarding products and services to customers to encourage informed decision making.
- Maintained strong call control and quickly worked through scripts to address problems.
Customer Service (call centre)
Nz Post
01.2022 - Current
- Answering incoming calls, handling complaints, customer service, handling incoming calls on deliveries matters
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managing high volume inbound customer calls.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Collaborated with cross-functional teams to provide seamless support for customers during various stages of the service process.
- Assisted in training new hires, sharing best practices and contributing to their professional development.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Housekeeping Supervisor
Sudima Hotel
05.2023 - 06.2023
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Ensured that all safety protocols were followed by staff when equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping service and took appropriate action to resolve them.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Responded promptly to maintenance requests from guests or staff members.
- Established effective communication between team members in order to foster a positive work environment.
Housekeeping Supervisor
Cordis hotel Auckland
01.2023 - 05.2023
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
Housekeeping Manager
Leroy hotels
10.2019 - 05.2020
- Managed team of 11 personnel in busy hotel with 64 rooms.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Controlled full-cycle household cleaning services, including business development and client relations.
- Supervised and supported all new personnel to maximize quality of service and performance.
- Oversaw controls over expense and inventory for optimal budget tracking.
- Submitted repair requests to maintenance team.
- Collaborated with front desk to respond promptly to all guest requests.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Ordered housekeeping supplies and guest toiletries.
- Trained, coached and mentored staff on best practices and protocols to ensure smooth new program adoption.
- Reviewed employee performance and devised improvement plans.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Streamlined operational efficiencies by operating and training staff on power equipment tools.
- Utilized chemicals and cleaning equipment discrepancies or hazards.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Minimized costs by working and negotiating with multiple supplies.
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Safely and efficiently finished repairs while supporting team members with tasks.
- Managed maintenance activities, including supervising staff and inspecting equipment.
Picker Packer
Kelly service limited
06.2019 - 09.2019
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
Housekeeping Manager
Quest Auckland Apartments
09.2010 - 02.2019
- Managed team of 14 personnel in busy hotel with 80 rooms.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Controlled full-cycle household cleaning service, including business development and client relations.
- Supervised and supported all new personnel to maximize quality of service and performance.
- Oversaw controls over expenses and inventory for optimal budget tracking.
- Created schedules, shift reports and other business documentation.
- Submitted repair requests to maintenance team.
- Collaborated with front desk to respond promptly to all guest requests.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Ordered housekeeping supplies and guest toiletries.
- Trained, coached and mentored staff on best practices and protocols to ensure smooth new program adoption.
- Reviewed employee performance and devised improvement plans.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
- Streamlined operational efficiencies by operating and training staff on power equipment tools.
- Utilized chemicals and cleaning equipment discrepancies or hazards.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Minimized costs by working and negotiating with multiple suppliers.
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Streamlined processes for electrical, hydraulic and pneumatic systems to maintain high standards of efficiency and safety.
- Managed team of employees, daily progress reports and overall project planning.
- Established and implemented new procedures for standard maintenance scheduling.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Safely and efficiently finished repairs while supporting team members with tasks.
- Managed maintenance activities, including supervising staff and inspecting equipment.
- Provided insight and information to management regarding onsite improvement project specifications.
- Implemented improved training procedures to better develop new personnel.
- Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
- Monitored maintenance scheduling and reported maintenance team information to management.
Housekeeping Supervisor
Abel Tasman Hotel
02.2009 - 09.2010
- Supervised employees and developed training programs to ensure maximum performance.
- Collaborated with front desk to respond promptly to all guest requests.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Reviewed employee performance and devised improvement plans.
- Managed team of 10 personnel in busy hotel with 74 rooms.
- Ordered housekeeping supplies and guest toiletries.
- Developed training programs to build employee performance.
- Supervised and supported all new personnel to maximize quality of service and performance.
- Submitted repair requests to maintenance team.
- Stocked room attendant carts with supplies.
- Scheduled team of 10 housekeepers to maintain efficient staff levels during peak periods, including holidays.
- Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
- Removed trash and dirty linens from room attendant carts.
Housekeeping Supervisor
Copthorn Hotel
10.2007 - 02.2009
- Supervised employees and developed training programs to ensure maximum performance.
- Collaborated with front desk to respond promptly to all guest requests.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Created schedules, shift reports and other business documentation.
- Reviewed employee performance and devised improvement plans.
- Ordered housekeeping supplies and guest toiletries.
- Developed training programs to build employee performance.
- Supervised and supported all new personnel to maximize quality of service and performance.
- Submitted repair requests to maintenance team.
- Stocked room attendant carts with supplies.
- Improved service delivery, successfully exceeding targeted sales.
- Reduced process gaps by managing inventory control to meet client demands.
Checkout Operator
New World
11.2005 - 12.2006
- Trained new team members in cash register operation, stock procedures and customer service.
- Informed customers about store policies, merchandise options and current promotions.
- Organized shelf merchandising to return displays to presentation ready standards.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Processed customer payments quickly and returned exact change and receipts.
- Troubleshoot and resolved issues with cash registers, card scanners and printers.
- Provided assistance with purchases, locating items and signing up for rewards programs.
Housekeeping Supervisor
Ascot Metropolc Hotel
10.2004 - 06.2005
- Supervised employees and developed training programs to ensure maximum performance.
- Collaborated with front desk to respond promptly to all guest request.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Created schedules, shift reports and other business documentation.
- Developed training programs to build employee performance.
- Supervised and supported all new personnel to maximize quality of service and performance.
Room Attendant
Ascot Metropolis Hotel
01.2002 - 09.2004
- Cleaned guest rooms and changed linens according to specific company guidelines and ensured that each room met standard setup compliance.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Provided deep cleaning services for areas in need of additional sanitation.
- Used specific cleaning products in each guest room as per company procedures.
- Delivered extra linens, paper products, and toiletries to guests.
- Cleaned, sanitized and restocked bathrooms to keep facilities fresh.
- Organized supplies for efficient use based on expected customer needs.
Education
Level 4 Mental Health - Mental Health
Career Academy
Auckland Bachelor In Food Science - Food Science
Auckland University of Technology
Auckland02.2019
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Filing
- Strong problem solver
- Critical thinking
- Scheduling
- Microsoft Office Suite
- Office management
- Excel spreadsheets
- Appointment scheduling
- Verbal communication
- Data organization
- Professional and mature
- Filing and data archiving
- Invoice processing
- Mail handling
- Microsoft PowerPoint
- Spreadsheets
- Data management
- Meeting planning
- Business administration
- Bookkeeping
- Supervising staff
- Payroll and budgeting
- Accounting support
- Staff management
- Strategic planning
- Team bonding
Timeline
Housekeeping Supervisor
Sudima Hotel
05.2023 - 06.2023
Housekeeping Supervisor
Cordis hotel Auckland
01.2023 - 05.2023
Inbound healthline customer service
Whakarongorau Aotearoa
01.2022
Inbound call centre agent
Flybuys Australia
01.2022
Customer Service (call centre)
Nz Post
01.2022 - Current
Housekeeping Manager
Leroy hotels
10.2019 - 05.2020
Picker Packer
Kelly service limited
06.2019 - 09.2019
Housekeeping Manager
Quest Auckland Apartments
09.2010 - 02.2019
Housekeeping Supervisor
Abel Tasman Hotel
02.2009 - 09.2010
Housekeeping Supervisor
Copthorn Hotel
10.2007 - 02.2009
Checkout Operator
New World
11.2005 - 12.2006
Housekeeping Supervisor
Ascot Metropolc Hotel
10.2004 - 06.2005
Room Attendant
Ascot Metropolis Hotel
01.2002 - 09.2004
Administrative Assistant
Premier Aluminium Joinery
Level 4 Mental Health - Mental Health
Career Academy
Bachelor In Food Science - Food Science
Auckland University of Technology
Similar Profiles
Ermiel RevicenteErmiel Revicente
Installer/ Glazier at Precision Aluminium JoineryInstaller/ Glazier at Precision Aluminium Joinery
Owen KennedyOwen Kennedy
Apprentice Joiner at Premier JoineryApprentice Joiner at Premier Joinery
Caleb Wanless-CarrCaleb Wanless-Carr
Casual Labourer at GCG Joinery & MaintenanceCasual Labourer at GCG Joinery & Maintenance
Tania KaurTania Kaur
Caregiver at Pakuranga Park Retirement Village - Real LivingCaregiver at Pakuranga Park Retirement Village - Real Living
Tianyu ZhangTianyu Zhang
Quantity Surveyor & Site Manager at Morton Commercial Ltd (Uprise Construction Ltd)Quantity Surveyor & Site Manager at Morton Commercial Ltd (Uprise Construction Ltd)