MONÉT WICKS
Summary
Experienced client, account, and team manager with a strong background in building professional relationships across various levels of organizations, from small to large enterprises. Demonstrated success in cultivating and maintaining successful client relationships, overseeing complex projects, and driving sales growth. Skilled in problem-solving and negotiation to ensure utmost client satisfaction.
Overview
10
10
years of professional experience
Work History
Account Executive
Comply Pro
04.2023 - Current
- Position the value of Comply Pro's products and services (Safe Food Pro & Site App Pro) to the New Zealand, North America (Canada) and Australia Health & Safety market through Channel and Direct
- Proactively service and support Comply Pro's Reseller Partners and direct clients
- Educate and guide prospects & partners through the buyer's journey
- Manage a pipeline of inbound and outbound sourced leads, to identify, engage and develop relationships with potential buyers
- Close business with new and existing prospects (upgrade and upsell) through data and analytics
- Research prospective partners, customers, create outreach strategies, and identify sales opportunities through qualification
- Understanding of business needs, pain points and processes and communicating how our product and services will address these
- Partner with internal teams, marketing, development and customer success to add value to the business's big picture
- Create a feedback loop between the product team to feedback partner and customer driven feature/value add requests
- Project Management
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication
- Maintain up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients
- Deliver compelling product demonstrations, clearly articulating features and benefits tailored to each prospect's business needs
- Prospect the Canadian Market
Account Representative
ISN
04.2019 - 03.2023
- In-depth knowledge of the ISNetworld (SaaS - Contractor Management) system
- Driving business within accounts by proactively thinking of next steps to increase usage, conformance and compliance
- Participating in the prospecting process through implementing effective and strategic account plans, account expansion and new business
- Being a self-starter, working as part of a team and assisting with all of the day-to-day operations inherent to a rapidly growing organisation
- Proactively service and support ISNetworld Clients and Contractor/Supplier Clients - Executive, Management & Staff/User Level
- Conduct all client training - New services/tools/users
- Project Management
- Handle client account management functions, including invoicing and collections
- Participate in new business and management team meetings
- Liaise with headquarters (Dallas, TX) and other customer service divisions within the company
- Support and participate in the ISN's Continual Improvement Program to conform to ISO 9001 requirements by complying with the Quality Policy and procedures and meeting Quality Management System objectives
- Provide and implement ideas on process improvements to the team/company
- Achievements: Completed Dale Carnegie High Impact Presentation course (2022)
- Contributed to the team's annual target achievement
Client Manager, Channel Client Manager
Dimension Data/Internet Solutions
03.2016 - 01.2019
- Engaging with Channel/Resellers, working to understand the client's business and target market requirements where our products (Infrastructure/ SaaS) and services would be beneficial
- Engaging with their end clients as a wholesale advisor and supplier
- Direct client engagement; understanding the client's business at C Level, in order to ensure products and services would benefit and reduce IT hassle and costing
- Channel/Reseller account management
- Develop, service and grow the Channel base
- Generate sales and revenue for the business and clients alike
- Advise on solutions
- Sales & budget forecasting
- Client & Account management
- Develop, service and grow client base
- Generate sales and revenue for the business
- Achievements: Salesperson of the Year 2017/18
- Achieved over 140% in 2018/19
- Grew base billing by over 200%
- Retaining churn clients
- Moving clients off legacy infrastructure as well as up and cross selling new infrastructure and technology.
Sales Representative, Head of Cloud Platform
Cloud Group, Tradepage
06.2014 - 02.2016
- Direct client engagement: understanding small to medium businesses and their owners; providing cloud and SAAS services like G Suite, Spanning Backup and other Internet Service Provider (ISP) services (Software, Hardware & Services)
- Managing a team of 3 staff members, driving participation and goal achievement
- Launching of new SaaS products
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Client & Account management
- Generated additional sales opportunities with upselling and cross-selling techniques
- Sales & budget forecasting
- Account Management
- G Suite sales and revenue numbers
- Achievements: Launched new online chat service
Education
PRINCE2 6th Edition Foundation in Project Management - Project Management
AXELOS, PeopleCert
Auckland, NZ01.2024
Dale Carnegie High Impact Presentation course -
Dale Carnegie
Dallas, Texas01.2022
Business Foundation Program - Business
Monash University
Johannesburg, South Africa01.2011
National Senior Certificate -
St Alban's College
Pretoria, South Africa01.2008
Skills
- Client Relationship Building and Management
- Project Management
- Sales Skills
- Collaboration
- Adaptability
- Problem-Solving
- Account Management
- Pipeline Management
- Written and verbal communication
- Customer Presentations
References
Available on request
Languages
English
Native or Bilingual
Afrikaans
Full Professional
Timeline
Account Executive
Comply Pro
04.2023 - Current
Account Representative
ISN
04.2019 - 03.2023
Client Manager, Channel Client Manager
Dimension Data/Internet Solutions
03.2016 - 01.2019
Sales Representative, Head of Cloud Platform
Cloud Group, Tradepage
06.2014 - 02.2016
PRINCE2 6th Edition Foundation in Project Management - Project Management
AXELOS, PeopleCert
Dale Carnegie High Impact Presentation course -
Dale Carnegie
Business Foundation Program - Business
Monash University
National Senior Certificate -
St Alban's College
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