Montel Arnold
Auckland,AUK
Summary
Focused on Customer Service with over 3 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Friendly hard worker with exceptional hospitality skills seeking opportunity to join NZ-based airline as flight crew member.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hotel Houseman
Heritage hotel
Auckland,CBD , Auckland City
2023.06 - Current
- Used wheeled cart to carry linens, towels and cleaning supplies from room to room.
- Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
- Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Communicated with customers about requests for additional supplies or cleaning services.
- Notified managers concerning need for major repairs or additions to building
Stylist Assistant
Levis
Onehunga , Auckland
2022.08 - 2023.02
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Answered questions about current promotions and resolved issues according to store policies.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
Picker Packer
Countdown
Mt Wellington , Auckland City
2021.06 - 2022.08
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Selected products and items from shelves and pallets for customer orders.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
Kitchen Hand/Front of House Team Member
275 kai
Mangere , Auckland City
2019.06 - 2021.06
- Maintained order and cleanliness of work areas to conform with health codes.
- Prepared garnishes to complement dishes on menu.
- Followed recipes and customer requests to prepare meals.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Monitored inventory to keep adequate stock of food items and supplies.
- Portioned and wrapped food or placed directly on plates for service to patrons.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Some College (No Degree) -
One Tree Hill College
Penrose, NZSkills
- Guest Relations
- Supply Management
- Time Management
- Furniture Moving
- Data Entry
- Excellent Communication
- Good Telephone Etiquette
Certification
- Customer Service Representative Certificate 2021
- red shirt at the warehouse
- Restricted Licensed - 2022
References
References to be used when notified
levis Manager-Sharon Dalace
via email and phone
- 021726708
- sd-dj@live.com
275 Kai Owner -Mary Talisa
via email and phone
- `0212971262
- 275kai275@gmail.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Hotel Houseman
Heritage hotel
2023.06 - Current
Stylist Assistant
Levis
2022.08 - 2023.02
Picker Packer
Countdown
2021.06 - 2022.08
Kitchen Hand/Front of House Team Member
275 kai
2019.06 - 2021.06
Some College (No Degree) -
One Tree Hill College
- Customer Service Representative Certificate 2021
- red shirt at the warehouse
- Restricted Licensed - 2022
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