Montealto STIRLING
Summary
Experienced serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
General Manager
King of Snake & Monarch Cocktail Lounge
Christchurch, New Zealand
07.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a team of 50 staff.
- Run successful shifts with over 400 covers a day.
- Oversight of Restaurants operations with a focus on customer service and budget control
- Data analyzing, forecasting sales with seasonal variations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with vendors to ensure long-term success and loyalty.
- Recruited, hired, onboardings and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Restaurant Manager
King of Snake
Christchurch, New Zealand
07.2020 - 07.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Food and Beverage Attendant
Treasury on Collins
Melbourne VIC
01.2020 - 04.2020
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Bartender/Wait Staff
The George Hotel
Christchurch, New Zealand
02.2018 - 01.2020
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
Regional E Commerce Manager/Customer Service & Stock Control
Indigo Brands Limited
Christchurch, New Zealand
07.2018 - 12.2019
- Company Overview: Clothing Wholesaler
- Maintained up-to-date knowledge of competitor products and pricing in market served
- Serviced existing accounts on regular basis to maximize revenue
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Responded to customer requests for products, services and company information
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Compiled customer feedback and recommended service delivery improvements to management
- Working with established European fashion brands such as Diesel Jeans, Scotch & Soda and many more
- Clothing Wholesaler
Menswear Manager
To Be Continued Preloved Clothing
Christchurch, New Zealand
04.2016 - 04.2019
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Maintained records related to sales, returns and inventory availability
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Maintained organized, presentable merchandise to drive continuous sales
Merchandiser
MAE Merchandising & Design Limited
Christchurch, New Zealand
01.2016 - 06.2018
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
- Worked with managers and advertising directors to optimize promotions
- Maintained client files with sales contracts, records of client interactions, client notes, and other information
- Performed duties and provided service in accordance with established operating procedures and company policies
- Worked across various locations with graphics and installation tools
- Visited sites before and after installations to ensure quality
- Double-checked customer requests and specifications before installations
- Repaired damaged graphics or installed new ones
- Met with customers and clients to determine project needs and prepared proposals, including creating production schedules, scopes of work and budgets
Senior Waiter & Bartender
Mexicano's Group
Christchurch, New Zealand
02.2017 - 02.2018
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Checked identification to enforce age requirement for alcoholic beverages
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Monitored guests for intoxication and immediately reported concerns to management
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
Screen Printer
Impact Print & Stitch
Queenstown, New Zealand
12.2015 - 01.2017
- Maintained relationships with clients through punctuality and excellent customer service
- Operated press to achieve highest print quality with minimal scrap and high productivity
- Created project job jackets, including briefs, schedules, reference material, specifications and contractual requirements
- Produced high quality finished printed material in timely and efficient manner
- Examined job orders to determine quantity, stock specifications, colours and special printing instructions
- Analyzed account workload quantity, complexity and due dates to predict and prevent problems
- Multi-tasked to keep all assigned projects running effectively and efficiently
Education
Level 1 NCEA Merit Endorsement -
Christchurch Boys' High School
Christchurch, CanterburyLevel 2 NCEA Merit Endorsement -
Christchurch Boys' High School
Christchurch, CanterburyLevel 3 NCEA University Entrance -
Christchurch Boys' High School
Christchurch, CanterburyLevel 4 Certificate in Personal Training -
New Zealand Institute of Sport Christchurch Campus
Christchurch, CanterburyRSA Victoria
WSET Level 1 Award in Wine
06.2024
WSET Level 2 Award in Wine- Merit
08.2024
Skills
- Business development and planning
- Sales reporting
- Training and Development
- P&L Management
- Labor Cost Controls
- Performance Improvements
- Recruitment
- Direct sales
- New business development
- Strategic planning
- Leadership and team building
- Inspections and reviews
- Territory management
- Full driver's license
Accomplishments
- King of Snake - Winners of Outstanding Restaurant, Outstanding Ambience & Design and Supreme Establishment of the Year-Christchurch, Restaurant Association 2022
- King of Snake - Finalists for New Zealand's Best Restaurant, Hospitality New Zealand 2023
- King of Snake - Christchurch's Best Restaurant, Avenues 2024
References
- King of Snake reference available on request
- Martin Exon, Owner of To Be Continued & MAE Merchandising & Design, +64 21369007
- Gary Wright, Owner of Indigo Brands, +64 3 962 6055
- Trish Russell, Restaurant Manager at 50 Bistro, The George Hotel,
+64 226487712
Timeline
General Manager
King of Snake & Monarch Cocktail Lounge
07.2022 - Current
Restaurant Manager
King of Snake
07.2020 - 07.2022
Food and Beverage Attendant
Treasury on Collins
01.2020 - 04.2020
Regional E Commerce Manager/Customer Service & Stock Control
Indigo Brands Limited
07.2018 - 12.2019
Bartender/Wait Staff
The George Hotel
02.2018 - 01.2020
Senior Waiter & Bartender
Mexicano's Group
02.2017 - 02.2018
Menswear Manager
To Be Continued Preloved Clothing
04.2016 - 04.2019
Merchandiser
MAE Merchandising & Design Limited
01.2016 - 06.2018
Screen Printer
Impact Print & Stitch
12.2015 - 01.2017
Level 2 NCEA Merit Endorsement -
Christchurch Boys' High School
Level 4 Certificate in Personal Training -
New Zealand Institute of Sport Christchurch Campus
Level 1 NCEA Merit Endorsement -
Christchurch Boys' High School
Level 3 NCEA University Entrance -
Christchurch Boys' High School
RSA Victoria
WSET Level 1 Award in Wine
WSET Level 2 Award in Wine- Merit