Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MORANI Karika

New Lynn,AUK

Summary

Results-driven sales representative with a proven record of exceeding targets and building strong customer relationships. Energetic and approachable, with a bubbly and outgoing personality, I adapt quickly to new environments and am always eager to learn. A supportive and collaborative team player, I am dedicated to being helpful, friendly, and reliable. Skilled in customer service and multitasking, I strive to ensuring every customer has a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Sales & Marketing Representative

Impulse Direct
Grey Lynn, Auckland
05.2025 - Current
  • Consistently reaching or exceeding weekly and monthly targets.
  • Generated leads through cold-calling, and field prospecting
  • Analysed competitive products in the marketplace.
  • Researched target markets to develop effective sales plans
  • Assisted in developing promotional materials for marketing campaigns

Sales Representative

Interspace Designs
New Lynn, Auckland
12.2024 - Current
  • Developed and maintained relationships with key and existing clients to ensure repeat business as well as customer satisfaction.
  • Answered inquiries from prospective customers phone, email, and in-person regarding features of products and services offered.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Operated register, handled cash and processed credit card transactions.
  • Identified customer needs by asking questions and advising on best solutions.

Customer Service Representative

Hirepool
Grey Lynn, Auckland
04.2023 - 12.2025
  • Collaborated with team members to plan and execute events and promotions.
  • Tracked sales leads and maintained updated customer databases regularly.
  • Created and maintained relationships with customers, vendors, and other stakeholders.
  • Gathered customer feedback on product performance and service quality
  • Developed strong relationships with customers through friendly interactions, providing personalised assistance and support.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Customer Service Representative

Landlaw Services
Avarua, Cook Island
05.2022 - 04.2023
  • Updated databases with new and modified customer data.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Ensured compliance with applicable laws when selling products or services
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports

Customer Service Representative

Boba Inu
Avarua, Cook Islands
02.2021 - 05.2021
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy. Balanced cash drawers at the end of each shift.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained cleanliness of the checkout area.
  • Provided excellent customer service.

Warehouse Packer

East Pack
Papamoa, Tauranga
04.2020 - 12.2020
  • Followed safety procedures while operating machinery and equipment.
  • Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.

Education

Certificate in Flight Attending - Aviation

School of Tourism
Auckland, NZ
12-2025

EWP License - Health & Safety

Hirepool EWP
Wellington, NZ
04-2024

NCEA Level 1 & 2 -

Tereora College
Cook Islands
11-2021

Skills

  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Paperwork Processing
  • Customer consulting
  • Customer Service
  • Team Development
  • Adaptive team player
  • Relationship management
  • Customer service
  • Professional communication

Languages

English
Full Professional
Cook Island Maori
Professional

Timeline

Sales & Marketing Representative

Impulse Direct
05.2025 - Current

Sales Representative

Interspace Designs
12.2024 - Current

Customer Service Representative

Hirepool
04.2023 - 12.2025

Customer Service Representative

Landlaw Services
05.2022 - 04.2023

Customer Service Representative

Boba Inu
02.2021 - 05.2021

Warehouse Packer

East Pack
04.2020 - 12.2020

Certificate in Flight Attending - Aviation

School of Tourism

EWP License - Health & Safety

Hirepool EWP

NCEA Level 1 & 2 -

Tereora College

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MORANI Karika