Morehu Rangitakatu
Porirua,WGN
Summary
Proven track record in enhancing customer loyalty and streamlining operations, as demonstrated at Z Energy. Skilled in critical thinking and customer service, I excel in resolving complex issues, leading to actionable improvements. My leadership in team development and training has significantly contributed to achieving service excellence and sales growth.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/ 2IC
Z Energy
02.2020 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Assistant Manager
Majic Solutions
12.2017 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Assistant
Mish Mash
11.2013 - 04.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Ncea Level 1-3 - Not Applicable
Otumoetai College
Tauranga, BOP11.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Complaint handling
- Customer satisfaction measurement
- Follow-up skills
- Product knowledge
- Paperwork processing
- Team development
- Staff training
Referemces
Emma Butler
Z Energy
0211114840
Marama Tedbrury
Majic solutions
0273561551
Sheryl Luke
Mish Mash
0223660457
Timeline
Customer Service Representative/ 2IC
Z Energy
02.2020 - 06.2023
Assistant Manager
Majic Solutions
12.2017 - 02.2020
Sales Assistant
Mish Mash
11.2013 - 04.2016
Ncea Level 1-3 - Not Applicable
Otumoetai College
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