Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Morgan Arrowsmith

Richmond,TAS

Summary

I am hard a hard working, committed and reliable person with over ten years experience in customer service. I have a genuine passion for the hospitality and tourism industry having recently graduated with a diploma in hospitality management and tourism.

I am organised, with a high attention to detail and care about achieving results with a solutions-focused approach. I work well under pressure and thrive in a fast paced environment and I love working in a close team.

I am looking to build upon skills I already possess and am keen to learn as much as I can from my next role.

Overview

8
8
years of professional experience

Work History

Hotel Front Desk Receptionist

Heritage Group
11.2023 - Current
  • Welcomed guests.
  • handle guest requests and made sure to meet all their needs.
  • managed and balanced money and remittances.
  • made reservations online and over the phone.
  • helped monitor inventory management.
  • coordinated with a large team to contribute towards the running of the property.
  • performed a number of daily administrative tasks.



Supervisor

SUBWAY®Restaurants
06.2020 - 12.2022
  • Provided exceptional customer service.
  • Applied team leadership and problem solving skills to manage day to day operations.
  • Maintained compliance with company policies and objectives.
  • Handled customer complaints, resolved issues, and provided feedback to employees.
  • Monitored workflow to improve employee time management and increase productivity.
  • responsible for training new employees and monitored their progress.
  • Responsible for ensuring compliance with corporate and local government regulations, managing food control plans.
  • Handled money and daily and weekly banking.
  • Safely handled, prepared and served food to customers.

Cafe Manager

Sinful Coffee
10.2015 - 03.2020
  • Provided customer service.
  • Made and served coffee.
  • Safely handled and served food.
  • Trained new employees, monitored progress and performed peer reviews.
  • Created rosters.
  • Handled any employee disputes.
  • Responsible for stock management and ordering for entire cafe including kitchen.
  • Interviewed potential candidates.
  • Responsible for maintaining compliance with all regulations.

Education

Diploma - Tourism And Hospitality Management

Nelson Marlborough Institute of Technology
Nelson, NZ
11.2023

Skills

  • Exceptional customer service
  • Clear communication skills
  • Good with people
  • Team leadership experience
  • Work well under pressure
  • Over ten years experience in hospitality
  • Valid LCQ and food safety certification
  • Flexible
  • Keen to learn new skills
  • Awareness of the current tourism and hospitality industry

Additional Information

References


Jude Hambrook-Franchisee Subway Richmond

Ph: 021 158 4205


Lisa Buchanan- Owner operator Sinful coffee

Ph: 022 394 9125


Timeline

Hotel Front Desk Receptionist

Heritage Group
11.2023 - Current

Supervisor

SUBWAY®Restaurants
06.2020 - 12.2022

Cafe Manager

Sinful Coffee
10.2015 - 03.2020

Diploma - Tourism And Hospitality Management

Nelson Marlborough Institute of Technology

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Morgan Arrowsmith