Corinne Booth
Alphington,Australia
Summary
Dynamic professional with a proven track record at ASB Bank, excelling in complaint resolution and multitasking. Skilled in leveraging empathy and organization to enhance customer experiences across various roles. Achieved significant improvements in customer satisfaction and efficiency, adept at problem-solving and meeting targets. Passionate about delivering outstanding service and fostering positive relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
ASB Bank
09.2023 - Current
- Assisted customers with basic technical issues related to digital banking platforms.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Senior staff FOC (Front of Cafe/House)
Kreem, Three kings
05.2022 - 09.2023
- Adhered to health department regulations regarding safe food handling practices.
- Cleaned tables in the dining area before and after customer seating.
- Reviewed daily task list with employees and assigned tasks for completion.
- Brewed and served coffee and tea with preferred add-ins.
Sales Specialist
JUCY Rentals
Auckland Central
01.2020 - 05.2022
- Making and managing bookings for customers.
- Treat clients with respect and empathy when providing solutions to any rental issues they may be facing.
- Used company tools and systems to complete requests.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new bookings.
Waitress and Barista
The Coffee Club
Browns Bay
02.2019 - 05.2020
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Served alcoholic beverages responsibly in accordance with state laws.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Food and Beverage Hostess
Walt Disney World
Orlando, USA
01.2018 - 01.2019
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
- Communicated with kitchen staff regarding any special order requests from customers.
- Accommodate 30,000 guests on average per day and delivered guests food and beverages in a timely manner
Education
Certificate - Travel and Tourism Level 3 & 4
International Travel College
Auckland01.2017
Completed NCEA - Level 1, 2 and 3
St Dominic's College
Auckland01.2016
Skills
- Complaint resolution
- Call center experience
- De-escalation techniques
- Customer complaint resolution
- Upselling
- Empathy and patience
- Multitasking and organization
- Problem-solving
- Target achievement
- Feedback reception
Hobbies and Interests
I enjoy participating in musical activities, physical activity/sports, and travel. I have found these hobbies have given me the opportunity to socialise with people outside of my workplace and home life. This helps me build strong relationships, be creative, and have fun
References
References are available upon request.
Volunteer Experience
- Active Explorers, Day Care Center, 2016
- Rising Stars Henderson, Early Childcare Center, 2015
- Roseridge Rest Home Henderson, 2015 - 2016
- Henderson North Primary School, Assisting children with a range of skills and homework., 2016
- Fullers 360 Experience and Cruises, Guiding people through their experience with Fullers., 2017
- Auckland City mission, Serving meals and singing to the homeless., 2017
- Avondale primary, Breakfast club- helping serve breakfast to the kids in the morning before school., 2023 - 2024
Timeline
Customer Service Specialist
ASB Bank
09.2023 - Current
Senior staff FOC (Front of Cafe/House)
Kreem, Three kings
05.2022 - 09.2023
Sales Specialist
JUCY Rentals
01.2020 - 05.2022
Waitress and Barista
The Coffee Club
02.2019 - 05.2020
Food and Beverage Hostess
Walt Disney World
01.2018 - 01.2019
Certificate - Travel and Tourism Level 3 & 4
International Travel College
Completed NCEA - Level 1, 2 and 3
St Dominic's College
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