Morgan Obren

As a Senior Lifeguard, my role included in addition to lifeguard duties, duties such as staff induction, training, supervision of lifeguards, shift management.

Provided on site Lifeguard training and maintained workplace standards.

Managed pool operations and staff supervision while Duty Managers are off site.

Lead customer engagement, explaining safety rules and procedures to patrons and guests to inform and educate.

Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.

The main role of a lifeguard is keeping people safe. As a lifeguard i promote water safety education to onsite customers, supervise swimmers following Council polices, poolsafe guidelines and protocols.

Proactively managed risks and responding to emergency's or hazards.

Kept equipment in good working order with frequent inspections and minor repairs whilst maintaining a clean facility.

As a trained first aid provider, regularly utilized my medical training to administer first aid to injured people.

Provided Reception and frontline customer services and administration support for memberships, bookings and purchases from our shop.

As the Duty Manager, I was responsible for the operation of the pool and supervision of all staff.

Maintained professionalism in customer interactions, in a friendly and non-confrontational way, effectively diffusing situations where conflict arose.

Created positive work environment for employees, delegating work, setting priorities, goals and allowing team members to excel.

Managing expectations and insuring pool safety guidelines are met so that staff can deliver exceptional customer service.

Provided leadership, insight and mentoring to new and existing employees to share knowledge, and help others grow.

As the Health and Safety representative my main priority was to maintain the health and wellbeing of staff and customers.

I maintained all First Aid supplies and rescue equipment.

Directed and oversaw equipment maintenance records and the incident reporting system.

Investigated workplace accidents and injuries to determine root causes of accidents and identification of potential prevention strategies to mitigate future risk.

Worked successfully with other Health and Safety representatives to accomplish health and safety goals and address issues related to our products and services.

• Provided administrative support to the business development team, including scheduling meetings and managing calendars.
• Performed data entry tasks, handling sensitive information with accuracy and confidentiality.
• Maintained database of customer contacts, updating contact information as needed.
• Monitored inventory levels of office supplies ensuring adequate stock is maintained at all times.
• Maintained fleet of vehicles, including scheduling preventative maintenance and repairs as well as Ensuring all drivers had valid licenses, completed required training, and adhered to safety standards.