Morgan Roberts
Auckland,Cockle Bay,
Summary
I am an organised and dependable employee who is successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals and have an eagerness to excel in everything that I do. My biggest passion both personally and professionally, is helping others, whether that be in customer service, hospitality, or through providing care. I believe I can be an asset to any team as I collaborate well with others, am quick to learn, and approach my work with a positive attitude and intention to perform highly.
Overview
5
5
years of professional experience
Work History
Front of House Server
The Apothecary Licensed Eatery
11.2022 - 02.2023
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers.
Unqualified Relief Teacher
Saint Kentigern Preschool
06.2022 - 07.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Implemented prepared lesson plans in established classrooms.
On Board Services Crew
Fullers 360
11.2021 - 02.2022
- Maintained customer and crew safety by completing daily safety checks and regular health and safety training.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organised.
- Operated cash registers and POS systems.
- Cooked, prepared and bagged food for customers.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
Babysitter
Katie Yates (private)
12.2021 - 12.2021
Waitress
Pakuranga Park Village
03.2018 - 01.2021
- Remained calm and poised when dealing with difficult residents or during busy shifts.
- Displayed enthusiasm and promoted excellent service to residents.
- Collaborated with kitchen staff to correctly update residents on unavailable dishes and wait times.
- Organised, set up, and catered events for rest home residents.
Waitress
Marina Thai Restaurant
01.2020 - 09.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
Kitchen Hand
Bucklands Beach Espresso Lounge
10.2019 - 10.2019
- Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff were busy.
- Followed recipes and chef instructions to prepare food correctly.
Babysitter
Victoria Lawrence (private)
04.2018 - 08.2019
Education
Bachelor of Biomedical Sciences - Reproduction, Genetics And Development
University of Otago
Dunedin, NZ11.2023
NCEA Level 3 -
Saint Kentigern College
Auckland, NZ12.2020
Skills
- Confident
- Polite
- Determined
- Eager to learn
- Reliable
- Problem-solver
- Personable
- Leadership qualities
References
- Regina Fredriksson, The Apothecary Licensed Eatery
027 947 5786
- Nikki Joyce, Saint Kentigern Preschool
021 645 686
- Natasha Colville, Fullers 360
021 404 213
- Katie Yates, Babysitting
021 518 075
- Valerie Ellor, Pakuranga Park Village
022 632 2702
- Marina Thai Restaurant
021 394 282
- Bucklands Beach Espresso Lounge
027 515 2540
- Victoria Lawrence, Babysitting
021 035 5377, victoriaclawrence@yahoo.co.uk
Timeline
Front of House Server
The Apothecary Licensed Eatery
11.2022 - 02.2023
Unqualified Relief Teacher
Saint Kentigern Preschool
06.2022 - 07.2022
Babysitter
Katie Yates (private)
12.2021 - 12.2021
On Board Services Crew
Fullers 360
11.2021 - 02.2022
Waitress
Marina Thai Restaurant
01.2020 - 09.2020
Kitchen Hand
Bucklands Beach Espresso Lounge
10.2019 - 10.2019
Babysitter
Victoria Lawrence (private)
04.2018 - 08.2019
Waitress
Pakuranga Park Village
03.2018 - 01.2021
Bachelor of Biomedical Sciences - Reproduction, Genetics And Development
University of Otago
NCEA Level 3 -
Saint Kentigern College
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